Rafael installed our 5T Lennox AC and furnace. He did a fantastic job! He had an apprentice or assistant Sebastian and they arrived on time, Rafael briefed me on what he was going to do. He executed everything flawlessly! Here’s the thing the work was hard. It was hot in the crawl space and he was calm and engaging with me throughout. When he was completed he did not rush through the de-brief but remained on point. He’s a real pro! Thanks CAS! This has been a great experience.
Overall Experience
Quality
Price
Convenience
Dylan did an excellent job at assessing what the problem was. My AC is cold again. Probably a little bit overpriced but it was worth the expertise. Thank you for your help.
Overall Experience
Quality
Price
Convenience
Rafael was very professional and friendly. He did a great job installing our new system.
Overall Experience
Quality
Price
Convenience
Excellent customer service, professional, attention to detail, good communication skills. Your lucky to have him as a company representative
Overall Experience
Quality
Price
Convenience
My Technician Issac was very professional and knowledgeable
Overall Experience
Quality
Price
Convenience
Dylan is an excellent service technician. He is personable, honest and informative. He advised me of all my options and the cost-effectiveness of each. He arrived on time, investigated the problem and provided a reasonable solution. This was the second opinion for the repair of this unit. So far, the cost incurred was 1/5 of the other companies proposal. Since cooler installed this system, I would prefer to have them maintain it.
Overall Experience
Quality
Price
Convenience
Dylan arrived on time and was ready to go. After his checks, Dylan took the time to explain the process and point out any issues. He was courteous and carefully explained his process. He was careful to clean up his work area. I needed a part replacement and Dylan explained its function and the potential issues that may arise if not addressed. I was very satisfied with Dylan and his work.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Great customer service and the tech was excellent. He explained everything he was doing and went over the systems performance after he finished.
Response from Cool Air Solutions:
It was a pleasure serving you and your family. Thank you for sharing your kind words with us. It means the world to us and to our entire team!
Overall Experience
Quality
Price
Convenience
Dylan, thank you for listening and providing frankness and valuable input. You have an outstanding demeanor that’s energetic, industrious, thoughtful, even-tempered, coupled with superb professionalism. I am deeply appreciative of all your help.
Response from Cool Air Solutions:
We really appreciate you taking the time to share your feedback with us and the community.
Overall Experience
Quality
Price
Convenience
Josh and Alex! Both are active listeners, and experts in the industry and technology trends. They provided responses to my questions to ensure I understood the process. So amazingly professional, courtesy, kind and exceeded expectation! Their personal interaction certainly enhanced the journey and made me feel valued. They delivered exceptional customer service!
Response from Cool Air Solutions:
It was a pleasure serving you and your family. Thank you for sharing your kind words with us. It means the world to us and to our entire team!
Overall Experience
Quality
Price
Convenience
Both Josh Kaldas and Alex Lopez did a great job on my installation. They were quick, clean, and thorough. Very nice as well.
Response from Cool Air Solutions:
Thank you for the wonderful review and for taking the time to share your feedback.
Overall Experience
Quality
Price
Convenience
Response from Cool Air Solutions:
We really appreciate you taking the time to share your feedback with us and the community.
Overall Experience
Quality
Price
Convenience
I arrived to perform a diagnostic on a 11 year old system.
I arrived to perform an ac maintenance on a 1 year old Carrier system.
I arrived to perform a diagnostic on a 21 year old Lennox system.
Ac maintenance on a 22 year old Rheem system.
