Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Did not know why furnace was not working. Luis came out and fixed it in 3-4 min. Last tech did not turn the gas back on after service. Thank you for your quick response.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Representative was very customer focus and knowledgeable!
Overall Experience
Quality
Price
Convenience
Thorough, attention to detail, listens, explains for the homeowner to understand. Installed our HVAC and still servicing it over 10 years. Responsive. Easy to work with. Sets reasonable expectations and meets them. Keeps you in the loop to know when arrive and what is happening.
Overall Experience
Quality
Price
Convenience
Jimmy was super knowledgeable and took the time to explain everything to me and show me pictures. He was very polite and respectful and I had a lot of confidence in how he was conducting what started as maintenance but turned into a diagnostics service. I highly recommend Jimmy and will try and ask for him on any future calls.
Overall Experience
Quality
Price
Convenience
Tech arrived on site. Found unit in lock out. Found pressure switch to be not closing. Replaced with universal pressure switch. After that found the flame sensor not working as well. Replaced that and unit began to heat. Installed CO detector in master bedroom (customer supplied).
Performed heating and cooling maintenance on a follow up from install. Heating sensors and switches were cleaned and tested. Heating temperature split is in range. Gas valve was tested. Heating components were tested and recorded. Outdoor unit was dirty but cleaned today. Primary condenser components were cleaned tested and recorded. Refrigerant levels are good. Outdoor and indoor units are not protected. System is operational. Homeowner signed up for scheduled maintenance.
Upon arrival performed plenum air scrubber and meet rack installation. Waiting for uV light to come in then coming to install .
Upon arrival assessed duct system. Found most of it falling apart. Some runs were leaking into the attic. Client went forward with duct system replacement.
Performed heater diagnostic on 2020 Lennox Unit. Upon arrival homeowner stated that just about a week ago he noticed that the system continuously runs in fan mode and does not produce heat. During the troubleshooting I noticed initially that to the burners Appear to be orange and not burning properly. Also noticed rat droppings inside of the Furnace closet area. At this time it appeared that oxygen was not being supplied properly to the propane burners Resulting in a hard lockout causing rollout switch to be tripped. Previously the original Heater was also clogged up due to rats making it their home and stuffing debris inside of the heat exchanger Resulting in a similar problem. Also main door that covers up the furnace has no air circulation for oxygen the flow recommend that Louvers are added to increase Airflow to Heater. At this time burner Flames look healthy and blue. System is Heating upon departure
Performed heating maintenance on a Goodman gas furnace. System is equipped with a Merv filter rack. The current merv 16 filter is still ok at this time. Gas valve was tested. Sensors and switches were cleaned and tested. Duct runs are sealed. Zoning equipment was tested. Ignitor is in range. Combustion blower and primary blower are amping in range. Blower wheel is clean. Furnace is protected Thermostats are accurate. Recommending new WiFi thermostats that work with your iPhone for ease of control with the upstairs and downstairs zones. System is operational at end of appointment.
Performed furnace maintenance on 2000 lennox heater. Upon arrival homeowner stated that system has not been maintenance since 2019. I mentioned in the previous company was maintaining System although he was not satisfied with the work. Perform safety inspection on unit 1. Static pressure on the heater was 0.73 which is two times over the 0.5 it is rated for this is an indication of air flow restriction inside of the air duct system 2. System was tripping high limit switch due to clogged filter inside of 1 inch filter rack. Recommend filter swap every 1 to 3 months with a replaceable throwaway filter 3. Gas line is not equipped with drip leg 4. System is not equipped with surge protection in the case of a power outage thunderstorm etc. 5. Air scrubber bulb Is defective and burned out. Recommend catalyst is replaced to get air scrubber back to proper efficiency and sanitization of home Discussed and informed the full condition Charles 21 year old heater. At this time Charlie is not prepa
Performed hearing maintenance on a 2015 Lennox gas furnace. Systems heating temperature split is in range. Gas valve was tested. Sensors were cleaned and tested. Filters are ok today. Primary blower and combustion blower are reading in range. System is equipped with an Air Scrubber home purifier which is ok today. Duct runs are sealed. Condensate lines are clear but have no safety switch. This was installed today to ensure ceiling protection in the event of a clog. Furnace is protected. System is operational at end of appointment.
Tech arrived on site. Found the unit not heating. Jumped unit out on control module and only the inducer motor came on. Inducer motor sounded rough but amps indicated it was still okay. Pressure switches would close but hot surface wouldn’t come on. After adjusting wires the hot surface would come on. No gas and no ignition. After checking for voltage on gas valve it energized and we had ignition. Determined it was a faulty control module. Temporarily the unit is operational. It still can shut down. Ordered new module from supply house. Office will call and schedule return visit.
Tech arrived on site. Performed fall tune up. Cleaned furnace burners and started unit. Measured temp rise and motor amps. Unit is operating properly. Ducts are older but still in tact. Client went forward with air cleaner. Unit is operational upon departure.
Heating Maintenance Performed Upon arrival system is working and operational. I began my maintenanc on the roof at the package unit. I checked and tightened electrical connections. I inspected the heating components for proper operation and wear. Burners were inspected for proper operation. Flame sensor was cleaned. Condensates lines were inspected for proper drainage. Static pressures and temperature splits were taken. Filter has been checked and does need to be changed, homeowner said he will pick some filters up. Blower housing and wheel was inspected for balance and dust build up. Air supply was measured. Inspected safety switches as well as inspected home for fire and carbon monoxide detectors. Home owner currently has fire detectors down due to fresh paint, reminded to put back up soon for safety. Upon inspection of the package unit I found there to be no form of electrical protection on the unit, recommend adding a surge protector to protect the sensitive components contained
Performed furnace maintenance on 2001 American standard heater. Upon arrival homeowner stated that system has been working properly and has had no issues. During the safety inspection I did come across multiple points of concerns that were addressed with Kim. 1. Flame sensor was heavily oxidized and can cause failure on ignition if this worsen. 2. System is not equipped with surge protection in the case of a power outage thunderstorm etc. 3. heat exchanger Has severe corrosion and hotspots at this time there are no cracks present although can change in a year due to the high temperatures this heater is running at. 4. Static pressure was 0.90 which is extremely restrictive 5. Gas line was not equipped with drip leg 6. Hard pipe Duct work has air leakage as shown due to the dirt buildup on the insulation Discussed and informed the full condition of Kim’s 2001 American standard. At this time Kim is not ready to replace her system and wants to keep it going as long as possible till it br
Upon arrival performed diagnostic. Found system to be operational . Tested secondary motor controls everything is in range. System was in a delay, possibly disconnect could’ve not been all the way intact. System is operating with amperages in range. Dirty filters, and dirty blower wheel. Outdoor coils were dirty gave system a wash. Advised client system needs a Maintenance. Will speak to husband when getting home about memebership. System is operational upon departure.
Performed heating maintenance on a 2013 Carrier gas furnace. Customer reports good working Equipment in heat mode this year. System is zoned for upstairs and downstairs. Heating temperature split is 43. Sensors and switches were cleaned and tested. Gas valve was tested. Combustion blower is ok. Primary blower is amping high. The oil from the blower motor is all leaked out over the blower compartment. These are 2 signs of failure for the blower motor which moves the air for heating as well as cooling and fan mode. Duct runs are sealed. Zoning system was tested. Indoor equipment is not protected. Homeowners are aware of the condition. Husband wants a day to research blower motors and think about it. System is operational.
Upon arrival performed maintenance on heating and air system. Indoor blower wheels are both beginning to accumulate dust levels. Secondary motor control on right side of home is out of range, reading 3.9 / 7.5. Cleaned flame sensors, dusted off all electrical components. Examined heat exchanger to make sure system is still in safe conditions. Did not find any breaches in metal, although it does have a lot of heat impengments. Can definitely tell metal is weaking up. Dusted off burners. Did not do maintenance on second system as inducer motor has pretty much failed, is hitting metal and running very loud. Tried to take amp draws and it is higher then manufacturers specs. Client decided he wants to order motor. Signed client up with 2 system membership.