The technician from Cool Air Solutions came promptly and was very professional and polite. He even spent extra time with me to help when I was awaiting another agent's arrival to discuss possible solutions for future possible heating problems caused by an aging system. They left the materials with me to peruse and make my decisions after conferring with relatives who are more aware of problems of household upkeep. I liked not being pressured for immediate decisions.
This is hard to do as I feel they are doing the best they can but my issue, not being able to get the house warm when cold outside, is still happening. While the pricing of the service has been very good, I'm spending more on my utilities than I have in the past.
Marvin saved us from a cold house when he came and figured out what was wrong with our heater and fixed it in no time. He was so thorough testing out our equipment and knew just what to do. Thank you!
Nick was absolutely the nicest guy to explain everything and answered all my questions. I want to ask for him to come Service my furnace next time.
Great job Tyler!! Thanks
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