Our ac fan motor went out in the air handler. We pay for a home warranty company on basic equipment in our house. The ac is covered with certain exceptions. They sent out an ac company who tried to tell us that the warranty company would pay for the motor but there was no access to get in the air handler so it would cost us out of pocket $600 for them to make access. He then said that once they got in the system might be clogged as well and he added all these costs that we would have to pay to make things state approved to fix that. He was really trying hard to convince us that it was more cost effective for us to buy an entire new air system. We decided to get a second opinion and we called James at Couling AC & Heating. James has amazing people skills and has great understanding of ac systems. He sent his team out the next day and they didn't have any problem getting access through a panel that was in machine to replace part. We were so blown away (no pun intended) and ecstatic that we payed hundreds instead of thousands to replace the machine. The air works great and they fixed it right on the spot! I can't say I have ever felt so secure as I do in the integrity and service of James and his team! My only negative is that they don't work with the warranty company and thus I had to pay for the part.
