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Both men knowledgeable and efficient. Always professional and courteous.
We came home to no heat on a Friday night. Maggie kindly worked to find a tech to help us. An hour later Brooks was at our door. He was knowledgeable, generous with his time, and gave us good advice along with a way to get some short term heat. I can’t say enough about their kind, caring, and quality service!
Again a very nice and competent. I have never had any problems with Countryside.
All of the technicians that worked on our project were wonderful. They were professional and personable. They took time to answer all of my questions. My wife and I felt we had a very competent staff working on our home. This is always important, but it is especially so in our home because we have such a unique system.
They texted before arrival. The Fireplace repair Matt explained well the issues due to the age of the unit and repaired it. Just waiting to hear if part is available. Ben did a great job on the Tuneup of the Main HVAC unit
Matt was on time for my appointment, I received a text when he was enroute to my call, and also called me to explain what was wrong with my furnace after diagnosing the problem. He gave me options and pricing as far as what it would cost to repair or do a total replacement.
No BS discussion of my situation. I have an intermittent symptom which was not apparent while he was here. We agreed that I will call back once I have determined the exact issue. Nice conversation. Refreshing to talk to a service technician without him sounding like he was upselling me.
Brooks did a great job troubleshooting my boiler issues. He exhausted all avenues before coming to the conclusion that a part needed to be ordered. When the part arrived he promptly got it installed and thoroughly checked to make sure the system was good to go.
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