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Ben arrived on time and was very professional. His HVAC knowledge was quickly evident as he confirmed my faulty thermostat was a symptom of a larger furnace problem. Ben politely tolerated my endless questions and provided thoughtful responses to each. Suspecting a failed heat exchanger, Ben tried to verify with an exhaust gas analyzer. When his analyzer failed, he left our house and returned later with a functioning unit. The new analyzer quickly confirmed our furnace was unsafe to operate. With my consent, Ben shut off the furnace, gas supply and tagged our furnace as out of service. Ben then quoted a repair estimate and we discussed the risks of doing a major repair on 20-YO Furnace, At my request, Ben arranged a next day appointment with Tony Kroening to discuss repair vs. replacement options. Before departing, Ben left us with two space heaters to supplement our secondary heat source, a gas fireplace. As noted above, Ben is knowledgeable, professional and polite. Our safety was always his highest priority. Employees like Ben explain why we've been Countyside customers for more than 20 years!
Response from Countryside Heating and Cooling Solutions:
Hi Jim- Thank you for your 5-star review! We are honored that you have trusted us with your HVAC needs for two decades. We truly appreciate your loyalty and continued support. Our goal is to keep you a satisfied customer for years to come. Thank you for choosing Countryside Heating and Cooling Solutions! -The Countryside team
Matthew did an outstanding job for us !!!!! he explained what he was doing very clearly.
Truly a G-d send...Water heater leaking one minute replaced within a very reasonable time with old heater removed; floor and surrounding area dried and new better looking water heater installed ..Everybody couldn't have been nicer from Maggie in the office to Ben and his work buddy (sorry your name escapes me at the moment) and then the co-owner brings over a necessary part to complete the same day work. Thanks Lance
Great guy, Brooks. Efficient, personable and very knowledgeable.
Great service as always!
Response from Countryside Heating and Cooling Solutions:
Hi LJ- Thank you for the 5-star review and trust in us! We truly appreciate your continued business and hope to keep you a satisfied customer for life. Thank you for choosing Countryside Heating and Cooling Solutions. -The Countryside team
During a maintenance tune-up, he left the discharge pipe disconnected from our humidifier, so that water spilled over through our basement
Response from Countryside Heating and Cooling Solutions:
Our Office Manager has been in communication with you. After reviewing the pictures taken after the work was completed, it has been determined that the hose disconnection occurred sometime after the work was finished.
Este was just great. Came to the house within the window of time, friendly, pleasant, willing to answer all my questions, reassuring, regarded as important the meaning of efficiency to his employer as I heard him moving with intention and he did not waste any time! He moved around the house with respect, when he had to, communicated with us when he did, and removed his shoes whenever he entered the house. I know you send a reminder for the tune up in the fall. Any chance you could provide another if we don’t arrange service in a timely way? And maybe you did so, and I missed the second reminder. Regardless, Maggie is always expert, friendly, and efficient when I call. She is just wonderful on the phone. Thanks for years of consistently great furnace and AC care. Everyone who represents you has been super professional over the years.
Countryside Heating and Cooling Solutions did an excellent job in cleaning and tuning up my 3 gas log units, and my Heat and Glow freestanding gas stove. I was way overdue with servicing these units, and now that I have found Coutnryside, I will have them out regularly to maintain my fireplaces/heat units - so I can use them year-round. Thank you!!!
Friendly and helpful. Fixed the furnace and spent time helping adjusting and explaining how to regulate the new thermostat.
Ben and Countryside were great once again. Excellent communication and service. Easy for me
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