Everything was well done. Great people.
Coady did a great job. Water is back up and running.
Water pressure 90PSI recommended having a PRV installed. Water tested for 6 Grains of hardness: due to customer having high hardness with tankless unit. CPI Strongly recommends a water softener unit. Home has two hose bibs. 3 bathrooms. Platinum series furnace with a outdoor heat pump/ air handler. Customer had leak down stream of main water shut off valve in home. Previous installer of tankless water heater combined the discharge of the t and p valve in with the condensate line. Customer has 20x20x2 filter size in return grill above entrance to hallway. No signs of concern on HVAC equipment. Changed filter. Cleaned outdoor unit coil and rinsed unit off. Enabled emergency heat on furnace unit to check current draws on vent and indoor fan. Watched system go through a. Full cycle Checked temperatures on return and outlet of HVAC unit and measured a 25 split. Flushed tankless unit. Checked inlet filter and circulator filter and noticed little to no buildup. Blower motor pulled 3
Found leak on weld for upper heating element. Drained and removed leaking water heater. Provide and installed 80 gallon electric water heater warranty replacement. Verified voltage and amperage to tank. New tank is still under lifetime warranty. Disposed of old water heater. Thank you for choosing CPI plumbing and Heating!
Customer called about a leaking water heater. Tank is a HTP 80g electric we installed March 1, 2018. Offered to do a diagnostic to determine the source of the leak, customer accepted. Shut off power to the unit, removed both upper and lower panels. Lower panel is completely corroded and upper thermostat bracket is corroding. Found a small leak coming from behind the upper thermostat bracket from beneath the element and behind the bracket. Wiped up water and saw water potentially weeping from the weld behind the bracket. Called HTP tech support and spoke with Andrew at HTP tech support. Tank is under lifetime warranty. He reached out to me via email requesting pictures of the unit and the damage. Responded to the email and CCâ€™d the office. Spoke with the customer and explained that it is now up to HTP to determine what weâ€™re going to do to remedy the situation. HTP case # 162154 Thank you for choosing CPI!
Confirmed with customer that water was leaking on drain piping in basement. Found that leak was coming from toilet seal and toilet was not secured to floor properly. Turned water off to toilet and removed toilet. Found that flange was below tile flooring and had 2 wax rings but still was not making contact with the toilet. Provided estimate to raise flange customer declined. Reset toilet with 3 wax rings verifying no leaks present on toilet seal. Found that there is a leak on the abs reducing coupling tied onto a pvc tee. Customer is going to have person who installed toilet repair this leak. No warranty or guarantee on toilet seal as flange is not at the proper height.
Confirmed with customer that water was leaking on connection to shower valve. Turned water off to building and removed sharkbite female adapter and replaced with copper female adapter. Turned water back on to building and water is dripping out of shower head. Informed customer we will need to replace cartridge or replace shower valve completely. Customer decided to replace shower valve. Turned water back off to building and removed old shower valve. Installed new kohler shower valve and turned water back on verifying proper function and no leaks present. Thank you for choosing CPI plumbing and heating.
Arrived on site for a customer complaint of their system not working. Upon arrival I found the unit to be in a hard lockout showing error code 184.07 and 184.08. Got on the phone around 12:30 with Gensco tech support. Spoke to Tim and he informed me that the system was in a hard lockout. Customer informed me they have had some power outages in the recent weeks. Tim informed me to clear the codes and turn of the system completely for 5-10 minutes. After waiting, we restored power to the units. After everything was re booted we gave the system a call for cooling. The outdoor unit kicked on and was producing 55 degree air inside the home. Let the system run for 30+ minutes insuring everything was functioning properly. No error codes present. Due to the outdoor ambient temperature being so high I did not run the system in heating mode. Went back to thermostat and checked operation everything was functioning properly. CPI has determined that this issue was related to the recent power outage
Walked job and will build pricing back at shop for rebuilding the water treatment system
Customer stated while brushing her teeth flood stop sensor started beeping and hot water stopped working. Water heater flood stop was right next to sink everything was dry upon arrival. Water heater itself is not leaking. Put flood stop in open position and hot water is now going through faucets. Moved flood stop sensor to opposite side of water heater away from bathroom sink. Thank you for choosing CPI Plumbing and Heating.
Trailer drain line was backing up. Ran spartan 300 down line 4 times. Pulled back what appeared to be paper towels all 4 times. Standing water was still inside pipe. Inserted blow-bag into pipe. And cycled blow-bag for 20 minutes. Pulled out blow-bag and inserted camera. Found what appeared to be sections of broken pipe inside of drain. Note: Line is currently draining but recommend not using drains until repairs are made. Locates were called into area. Thank you for choosing CPI plumbing and heating!
Customer reported that they had two leaks on their water supply piping. Water was off to home upon arrival. A new water line had been installed from park supplied yard hydrant to home and connected to Gray polybutylene supply. Leak under bathroom sink has caused water damage to cabinet. Customer is going to repair. Found another leak under water heater on gray polybutylene. Will return to install new pex plastic piping in place of old plastic piping. 5/26/21 Water was off to home upon arrival. Turned off power to water heater and drained. Drained water from existing water supply piping. Provided and installed new pex plastic supply piping to all fixtures in home, and connected to newly installed main water line in crawl space. Cut access in wall behind shower valve and connected pex as close to valve as possible. Installed new shutoffs for lav sink, kitchen sink and toilet. Connected to new piping in crawlspace. Installed new main water shutoff valve on west side of home just inside
Dismantle existing 2â€ deduct meter at water fill station City is aware of repairs needed at this fixture meter connection will need to be dismantled Support should be relocated to support movement as this is a pivoting fixture No warranty on any existing plumbing No warranty on any owner supplied parts Upon authorization dismantled meter installed new owner supplied gasket seal Relocated brace modified by others to secure meter Removed nipple from meter flange (downstream side of meter) reinstalled All plumbing tested no leaks Tightened down brackets Had to temporarily repair to fill water truck that arrived after dismantling No warranty on any existing plumbing or owner supplied parts
Customer called in for leaks on a water station used to fill water trucks. Arrived on site and inspected the issues. There is a leak coming from one of the 2â€ ball valves, a leak from the water meter, a potential issue with the RP, the piping is not well insulated inside the station, and the floor drain at the station is clogged. We will put together pricing to address the issue mentioned above and email the pricing to the provided email address. Thank you for choosing CPI Plumbing & Heating!
Arrived onsite per customer complaint of no heat. Upon arrival I found the furnace to not be working. Discussed the possible options with Debera moving forward and gave pricing for a replacement as well as a price to do a diagnostic. Debera let me know that she would have to talk to her husband before making a decision. Thank you for choosing CPI Plumbing and Heating Inc.
Performed annual safety and maintenance inspection as proposed. Water heater is 12 years old gave estimate to replace. has no pop up assembly for bathroom sink. Also gave estimate to replace a damaged bathroom sink As requested. Customer does not want to proceed with any work at this time. Thank you for choosing CPI Plumbing and Heating.
Arrived on site. Customer complaint of backed up toilet and shower. Provided options to check the septic tank and attempt to clear the inlet baffle tee. Pulled lid for the clean out, clean out has visible water. Checked septic tank, septic tank is completely full. Has not been pumped for 20 years. Customer has contacted a septic company and will get the septic tank pumped. If the problem persists after getting the tank pumped, the customer will contact CPI for further assessment and drain cleaning if required. Thank you for choosing CPI.