Michael did a great job, was very courteous, friendly, and thorough in checking out our AC system. The only reason I gave them 4 stars vs 5 was because we waited the estimated time for his arrival and he did not come. He had called earlier and told us he would be here at the latter end of the time frame but he ended up being unable to make it do to another job. We remade the appointment for the following Monday from 8-10. They called and said it would closer to 10 as he was waiting for a delivery. Unfortunately, it ended up being closer to 10:30, which would not have bothered me if it had been the first appointment. Either one alone would not have been a problem but since there was a seeming lack of respect for OUR time two times, I wondered if it was indicative of the attitude of the company as a whole, although he did mention that someone had recently quit which could definitely have caused the delays.
