This was just for an estimate but Sean was very knowledgeable, efficient and friendly.
Tom with Crystal Blue Plumbing was able to respond to our tankless water heater problem the next morning. Very good experience. Turned out to be just a lack of maintenance on my part on a 5 year old system. So we signed up for their annual maintenance program.
I'm disappointed in the cost of the repair. I am in the industry, my company represents Navien tankless, you came recommended by one of my employees. Had I known I would be paying over $600/hour for your services, I would have looked elsewhere for someone to do complete the repair.
Chrystal Blue did a major re-plumbing job at our house. the job was finished ahead of time and on budget. When I found a fixture unconnected, Chrystal Blue came out within 24 hours to fix the problem. In addition to the plumbing work, the drywall and texturing afterwards was absolutely top notch.
Performed whole home plumbing inspection, noticed multiple issues. Water heater is 14 years old and rusting, pop up assembly is broke, shower cartridge leaks. The toilet her son set rocks and shows leakage at the bottom, her shower drain is clogged and the overflow cover is rusted and needs replacing. Discussed everything with the customer and she will have her son fix all the things that we pointed out.
Customer is purchasing new kitchen sink faucet to have crystal blue to install on thursday first call 10-12. Customer purchased Moen touchless faucet for install. Let customer know of how often batteries need to changed and left old faucet with customer as well. Checked operation of faucet and looked for leaks. Everything good at this time.
Performed diagnostic el darrado hills. 11yr old Lennox split system. Found system on garage side of house not functioning correctly, outside turning on blower not running fan inside. Checked blower capacitor found it just out of range. email@example.com good till 4.75... next adjusted the molex connection, on board and system turned on. If problem is loose molex we might need to replace board in near future. Tested system 3 times working for now. Inside of Blower compartment very dusty. Recommend upgrading filtration. Once got system up and running, ran system to perform tune up. Noticed return is kinked over gas pipe. Outside unit partially buried in leafs and debris... need to keep up on regular maintenance on system. System doesnâ€™t have a hard start kit or compressor saver kit. Disconnect ok, contactor ok. Dual capacitor rusting, but holding for now. Had to give system a good bath. Tested other side, inside is louder. Smaller return grill. Removed a lot of leafs and debris again. Have
Arrived at residence to find water main leaking in front yard of home in El Dorado Hills. There are three water christy boxes in front yard. Christy boxes are covering city water meter, backflow prevention device, and a pressure reducing valve. All boxes were full of water upon arrival. Technician had to shut water off on city side to drain water on boxes to provide customer with an accurate quote. Found schedule 80 pvc threaded fitting to be broken and needing replacement. Also discovered that water pressure in home to be to high, also need to replace pressure reducing valve. Removed old pressure reducing valve and old gate valve to install new pressure reducing valve, 6 inches of schedule 80 pvc, and one coupling. Let glue cure for 30 minutes before re pressurizing water system to test for leaks. No leaks, water pressure to home now within requirements.
Customer requested quote to replace 65 gallon state select water heater that is approximately 15+ years old in El dorado hills. Gave customer quote for replacement with a 50 gallon, 75 gallon, and whole house tankless water heater. Customer also had concerns with rust colored water coming through hot water line. Customer has been away from home with not much water usage, informed customer that water heater needs to be drained. Customer stated she will drain herself. Customer is selling home and needs to discuss with husband before making a decision. Quotes are flat rate, parts and labor. Quote is good for three months.
Homeowner had a question regarding tech who is going to be coming out on Friday for ac tune up, asking if we charge for the visit a explain to her what the club membership offers and that there is no charge for him to come out but if he find something wrong he would be able to give options for repair. She has also decided to hold off on the shower cartridge repair for $380 we are going to be taken off the schedule
Remove two of the three water boxes to gain access to the underground pressure regulator valve, cut out existing valve install new prv reinstall boxes , Tested water pressure and set regulator at 60 PSI. Showed homeowner finished repair and pictures. Signed homeowner on club membership for one year and also Iâ€™m set to return Friday to replace a kohler cartridge, set ac technician to do a diagnosis on the ac to find why it wonâ€™t start
El Dorado Hills California, leak search. Homeowner noticed water dripping down from the master bathroom Into the kitchen, #nn they have a home warranty company who was supposed to already be here to open the wall. I left an estimate to open hall so we can gain access and properly diagnose the issue, homeowner already paid service fee to the home warranty company she is going to have them open the wall and then have us come back for a second opinion. This is what she originally was planning but other company has not come yet
Called customer at 5 pm to inform that technician was on his way, no one answered the phone, left message stating that I was on my way with an arrival of 25 minutes away. Upon arrival customer stated that they called at 1 pm to cancel service. Issue was addressed by different company.
Need approval from upper management
Performed annual ac maintenance on 16 yr old split Goodman system attic backyard. Check refrigerant r22 63/204 ok for now. Checked electrical connections, ok. Disconnect ok. Contactor pitted, ok for now. Drain lines clear. 19 degree temp split. System showing its age in some places but all in all looks good for age. Cycled system thru tstat, Educated about smartvent. Tested tstat for proper operation. Signed maintenance program Yearly maintenance, comes with a 10% discount on parts. 1 ac tune up 1 furnace tune up 1 plumbing inspection.
Performed diagnostic on 12 yr old system. Found bad out door fan motor. Motor has slipped its bearing partially and is rattling back and forth, thatâ€™s where sound is coming from. Recommend repair vs replace options do to age of system. Remove the old fan motor and install a new universal outdoor fan motor and capacitor. Modify motor to fit.
Customer is getting multiple estimates for replacement
Customer going on vacation
Install new septic tank sump pump. Original quote was for replacement of pump only in existing tank. New estimate is for complete new install of a 1 hp grinder pump, alarm box, new mercury float switches, and running electrical for pump and alarm. Also includes waste line connections. Quote is flat rate parts and labor with a permit being pulled by Crystal Blue. Tank, pump, and sewer connections are done, riser is on tank and secure. Need to return on Tuesday to install new alarm box and float. Installed new high level alarm and float switch. Filled and tested system, new lift station system in good working condition. Customer excavated old tank and purchased new 500 gallon plastic tank. As tank was purchased by customer, Crystal Blue has no liability or responsibilities with the tank. Pump, alarm, and floats are under Crystal Blue warranty. Install 1 hp grinder pump, alarm box, and run electrical Customer is calling office to make payment for the job complete.