Great Customer Service. Helpful.
Finally, I found a company who from the time someone answered the phone to the time the service man finished my job, I experienced a professionalism rarely found in a company these days. I was completely satisfied and I was very happy to have my problem finally solved after dealing with a very well known company who just could not get the job done. I would not hesitate to recommend this company or Chanse.
AS ALWAYS GREAT HELP WITH THE ISSUE
Great advice as well as service. All my questions got answered and Scott got my appliance up and running,
Ken, and the team there at Crystal Blue, provided us with a great overall experience with the installation of our new AC unit. Thank you Ken for your honesty, and your follow-up... Great experience!!
Performed annual heat maintenance loomis. Rheem split horizontal under house. Found thermostat sticking, buttons not working correctly. Also found inducer capacitor email@example.com. As well as blower capacitor firstname.lastname@example.org. These are outside manufactures recommend range. Also this system has 2 filters in it the 4â€ at the filter and a electromaze In the register. Only needs one. Inside of this furnace is rusted as well as the other. It looks like it had been leaking in the past. Cleaned burners and flame sensor. Electrical connections ok at this time. Filter is a 20-25-4
Performed annual heating maintenance loomis, rheem upflow under house. Tested zoning system working at this time. Cleaned burners and flame sensor, burners pretty rusty. Gas pressure ok. Tested inducer capacitor email@example.com. Tested blower motor capacitor firstname.lastname@example.org. Recommend replacement out of manufactures recommend specs. Electrical connections good, board looks good no burn marks. This is the unit that had the cracked exhaust pipe and was leaking. Ducts mix of black and silver flex. Filters electromaze washable, washed all of them. blower capacitor for zoned system email@example.com Blower capacitor for horizontal system firstname.lastname@example.org Inducer capacitor for horizontal system email@example.com Thermostat for horizontal system button not working correctly.
His side faucet in master bathroom has very low water pressure. Need to flush water line and possibly replace hot side faucet cartridge. Dishwasher not discharging water entirely, need to install air gap as part of manufacturer recommendation for install. Will remove soap dispenser and replace with an air gap for dishwasher Returned on Tuesday October 15 to install air gap for dishwasher and bleed hot water supply line and disassemble/reassemble her side lavy faucet to increase water pressure. Found excessive amount of debris inside hot water cartridge. Bleed hot water line and reassembled faucet to test. Pressure is equal to cold water side know. No leaks.
Customer is not getting hot water to either of the faucets in her kitchen, upon diagnosis noticed the water is hot coming from the angle stops. Customer chose two new kitchen faucets, drove to the Ferguson at the old army depot. Returned and removed both faucets and installed two new kholer 780 vibrant stainless steel pull down kitchen faucets. Test both faucets and there were no leaks, the faucets where also getting hot water as well.
Called customer almost an hour before arrival with no answer. Arrived on site at 9:55 with an appointment time of 10 am. No one on site waited 30 min for customer to arrive. Installed new toilet as old toilet was busted when trying to clear. No charge on parts or labor to customer per manager. Installed pro flow round front toilet and tested for leaks. No leaks at this time. Put silicone around base of toilet per code.
Remove old package unit, crane is needed. Install 2 ton 14 SEER Ameristar single stage heat single stage cool, adjustable roof curb needed, new plenum drops needed, reverse return side and supply side ducts to conform with todayâ€™s style unit. New gas flex and electrical disconnect and Whip.
Pulled toilet located in the office and found a clogged line. Set Sean to come out and clear the line and reset the toilet. Left wax ring and toilet shims. Cleared line at 20 feet root and offset in pipe. Cleared now recommmend repair if problem persists
We would have to lift exstsing unit in air enough to remove stands and get out old drain pan. Need to cut existing secondary drain line and re attach to new pan. Then need to run drains into drains from coil and furnace into part of the exsisting primary drain line. And then re route the primary drain line out the wall with the. Secondary and down that wall to terminate 6â€ above the ground. Might have to adjust gas line. Need to cut and reslope flue drain We lifted unit into air to get the drain pan out, removed blocks under unit. Replaced pan and re hooked up the secondary drain line. Cut hole in attic shear wall, and found where original drain line exits home. So will be tying into that portion of the line. Re ran new primary drain to existing section. Re attached flue and fixed for proper slope.
Ge water heater electric had no power turned on power. Water heater is from 2004 recommmend replacment if water temp does not return. Recommend a Bradford white water heater 40 gallon .... new unit installed thereâ€™s a large water leak can not locate have Jon coming out to locate issue I did not turn on water.
Duck test past ready for city inspection
Performed annual heating maintenance loomis 14 yr old split system in attic. Found that unit is not draining correctly, gave options for what can be done. On furnace, found loose and 90 percent flue. Not sloped correctly removed it and full of water. When you replace drain pan, need to cut and responsible flue drain. Tested furnace adjusted gas pressure. And adjusted slope of furnace drain. Cleaned burners and flame sensors. Silver flex ducts ok shape. Tested system for high stage heating working well at this time
Customer had a new roof installed, during installation the roofers nailed into the water line from a tankless we installed. Upon presenting price customer believes the water line getting hit is our fault, will bring call to management tomorrow.
Customer has a clog at sewer main past the cleanout we installed, cleared the line and ran camera down. Showed customer there was a root blockage infesting the sewer line causing issues, also noticed a bunch of wipes in the septic. Customer will have discussion with people using the sewer line and will have us out to replace the sewer line to the septic. Ran water down the line and flows now but with root blockage will back up in the future.
Install new strainers on his/her lavy sinks. Strainers will be push type plungers as faucet fixtures do not adapt for traditional sink stopper with pull lever
Need to order sink strainers for lavy sink guest bathroom his and hers. Parts will be at Ferguson in rocklin ready for pick up first thing tomorrow morning. Called mike in office to schedule return for service on Friday October 4 at time slot of 10-12. Will call customer 30 minutes before arrival.