Justin Carlson was courteous and respectful, always delivered what was promised and on time. Installation team, lead by Tom(?) was also courteous, professional, arrived on time, did a very clean and professional installation. Very pleased.
Many companies wouldn't come in to the city of Philadelphia, you did .Thanks
Everyone did a very nice job. Met my expectations. I will likely have to have one change made to a location of a return duct but that was my decision on that placement even though I was advised of a likely better option by the tech. Should have listened to the installer and went with his advice.
I would highly recommend Custom Aire for heating and air conditioning maintenance. The receptionist were helpful and friendly. The service men who came were both very informative, explaining what they were doing. They offered professional opinions when asked for them. The pricing seemed reasonable, although I was so happy with there response and service that I did not "comparative shop." I am very happy with their service.
The service person was pleasant and I was timely notified of his expected arrival time. He was diligent about putting booties on every time he set foot in my house. But I will have to repaint around a number of the vents he opened (which, to be fair, were in some cases painted over), and I found easily noticeable debris in my bathroom sinks and on my kitchen counter. There is likely more debris that isn't easily noticeable. It would have been far preferable if the service person put drop cloths under the area of the vents, to contain the mess.
From answering the phone, service call, follow up pricing and getting it installed quickly - fantastic. Service guys were neat, & clean, professional. My only complaint is that a Carrier system lasted only 8 years, & had to be replaced.
I received multiple quotes for the replacement A/C equipment, and Custom Aire was the best price, and included all of the scope that the competitors included. The new equipment was installed quickly and efficiently, and the work area and access to the work area was kept clean. I would recommend Custom Aire to others.
Your installers were terrific, courteous, diligent and very competent. We have an old home with 40 year old ductwork, needing reworking to use the Carrier Infinity zoned system. They went out of their way to make sure the existing ducts were leak free and fit the new ducts to our difficult system. The new system is very quiet and allows us to obtain air flow where we have never had any before. The condenser is amazingly silent due to the scroll compressor and oversized multi speed fan. The zoning appears to work really well. Thank you.
Joe did a great job. He explained everything to me and was very knowledgeable about the process.
I was very pleased with the preliminary quoting process. The salesman measured all rooms in the house and reviewed register placement and returns to make sure load calculations were done correctly. Installation was absolutely spotless and well done. Absolutely worth talking with this folks if you are in the market for a new heating and air conditioning system.
This company gives the best service, really good turnaround time, and the prices are very competitive.
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