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Where do I begin? Well, originally when I made my appointment, I had to cancel the appointment just a day or two after due to an unexpected business trip... Later I found out that my trip was canceled and realized that my HVAC system still needed repair... I called Dibiase to see if there was any available appointments, fortunately they put my original appointment on "hold" and was able to release the hold and keep my original appointment date & time! This was great because it was in the middle of summer and it wasnt getting any cooler sooner or later! Kurt was my tech. Prior to the day of my appointment, i received a text message reminder to keep me on track... On the day of the appointment, i received another text to let me know Kurt was on his way, not just give me a "window" of the time expected like other companies...I was able to track track Kurt's distance through the text message link showing me where he was... Kurt arrived as scheduled, dressed professionally and wore safety mask, covered shoes and respected my home as if it was his own... Kurt asked me what my expectations were and I explained to him the details... Prior to performing the work, he explained to me in simple terminology and answered all my questions... Shortly afterwards, Kurt went to work and started to perform the task in hand... Here's where I knew I made a good choice in calling Dibiase... Kurt was prompt. He spoke to me in a professional manor and explained to me simple terms what the process was. He showed me the current condition of my system and made recommendations... And he made a statement that really hit home, "the tech that built your system did a great job"..."I didn't find anything wrong with your system and everything seems to be fine"...I was really impressed that he didnt try to down play my original tech and try to sell me something I didnt need or service me for something unnecessary... Kurt made feel comfortable and I felt that I could trust Dibiase/Kurt... It's hard to know if you are being scammed into buying or paying for a service... My entire interaction from start to finish with Dibiase & Kurt was excellent! I am so satisfied with making this decision, I will keep Dibiase as my new HVAC service company and always ask for Kurt to service my home. Thank you for being an honest business and employing honest professionals! You have a customer for life!
We have used DiBiase for 7-8 years and highly recommend them.
Tech was excellent! Fast, efficient and extremely friendly. Always happy to use Dibiase HVAC for these reasons.
Performed precision a/c tune up on 2 luxaire heatpump systems. Both 20x25x1 air filters are clean. Blew out both condensate drains. Found no safety trap on second floor attic air handler recommended installing. Checked temperature split at both indoor air handlers. Checked refrigerant pressures and temperatures at indoor and outdoor units. Talked to homeowner about humidity levels on second floor, system is working fine, homeowner is running fan in the on position. Systems are working fine at time of inspection.
Performed Heating a Tune Up on Heat Pump system. Replaced both Air Filter provided by owners. Inspected Electrical Components on Indoor and Outdoor Units. Measured Refrigerant a charge in Heating modes in both stages of heating. Measured Amp Draw on Auxiliary Heat Kit. Tested Defrost operation of system. The Outdoor Fan Motor is very rusted, but is working properly at this time. This indicates the condition of the motor. System is running to manufacturer standards. Installed Nest Thermostat supplied by owners. Programmed system for the Heat Pump with Auxiliary Heat Kit. Setup Wifi on Thermostat. Tested operation of system in Heating Mode and tested Auxiliary Heat.
Performed ac check up attic unit, check electrical low and high flushed drain test pump ok split ok outdoor unit 410 pressures ok capacitor and contactor ok cleaned outdoor coil cycle unit ok
Water leak, found 3 to 2 in reducer leaking on of the joints, will need to replce 3 to 2 in reducer and also will need a 2 in coupler, during testing noticed insid heater cabinet getting hotter than normal, start heater and defrost combustion test with blower on and off, co went over 100 with blower on when blower off goes down to 10, remove limit and inspect ex charger not visual propblem, but you can see flame/light from inside limit, heater should not be runninglike that, turned gas off and electrical, explained customer about situation, once I leave is up to customer to turn heater back on, quote for new exchanger recommend new heater
Performed Precision Air Conditioning Tune Up on system. Changed both Air Filters, supplied by Customer. Please were dirty and blocking Air Flow. Please Check Air Filters every 30-60 Days and change as necessary. Cleaned Condensation Drain Pump and Drain Line. Found Drain Line was clogged and not draining properly causing water to overflow into the Auxilary Drain Pan underneath the Air Handler. Cleaned water and unclogged Drain Line. Tested Electrical Components on Indoor and Outdoor Units. Measured Refrigerant Charge on system. Recommend the Service Membership Program which Includes one AC and one Heat Tune Up annually. Please see attached Estimate.
Just stopping for a second, or fifteen, to enjoy this beautiful sunset view across the farmland.
Replacing this old Contactor on a Payne Heat Pump System in Cochranville. The pads on this Contactor are worn and pitted, which could cause it to not work properly and eventually cause issues with the Heat Pump.