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Where do I begin? Well, originally when I made my appointment, I had to cancel the appointment just a day or two after due to an unexpected business trip... Later I found out that my trip was canceled and realized that my HVAC system still needed repair... I called Dibiase to see if there was any available appointments, fortunately they put my original appointment on "hold" and was able to release the hold and keep my original appointment date & time! This was great because it was in the middle of summer and it wasnt getting any cooler sooner or later! Kurt was my tech. Prior to the day of my appointment, i received a text message reminder to keep me on track... On the day of the appointment, i received another text to let me know Kurt was on his way, not just give me a "window" of the time expected like other companies...I was able to track track Kurt's distance through the text message link showing me where he was... Kurt arrived as scheduled, dressed professionally and wore safety mask, covered shoes and respected my home as if it was his own... Kurt asked me what my expectations were and I explained to him the details... Prior to performing the work, he explained to me in simple terminology and answered all my questions... Shortly afterwards, Kurt went to work and started to perform the task in hand... Here's where I knew I made a good choice in calling Dibiase... Kurt was prompt. He spoke to me in a professional manor and explained to me simple terms what the process was. He showed me the current condition of my system and made recommendations... And he made a statement that really hit home, "the tech that built your system did a great job"..."I didn't find anything wrong with your system and everything seems to be fine"...I was really impressed that he didnt try to down play my original tech and try to sell me something I didnt need or service me for something unnecessary... Kurt made feel comfortable and I felt that I could trust Dibiase/Kurt... It's hard to know if you are being scammed into buying or paying for a service... My entire interaction from start to finish with Dibiase & Kurt was excellent! I am so satisfied with making this decision, I will keep Dibiase as my new HVAC service company and always ask for Kurt to service my home. Thank you for being an honest business and employing honest professionals! You have a customer for life!
