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This rating is based on the follow-up inspection as the unit was installed at the beginning of April. The unit has been running as expected without issues. I mentioned an area or two where I felt the unit was not quite proficient; however the technician went into the control settings and made and adjustment that has resolved the issue, and the unit has been working fine ever since. The technicians were the ones who installed the unit, and were great to speak with for both installation and follow-up. They were both personable and answered all of the questions I had; in addition, they allowed me to ask specific follow-up questions in order to get a better understanding of how the unit works and certain maintenance items. I have dealt with a handful of HVAC contractors in the area for both home warranty work, and when pricing out replacement units. DIBIASE was by far the most professional, prompt, and attentive to the needs of our situation.