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The service man did a wonderful job, except for the fact he didn’t have the correct size filter to replace. Which means I have to schedule with you to get the filter replaced.
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we have used Dobbs heating and air for quite a few years now, and have always been super pleased with their service and friendliness
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Overall Experience
Quality
Price
Convenience
Overall Experience
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Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Thanks, Rob Very pleased with your service evaluation, explained every thing in layman's terms and spent time answering all of my questions.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Performed a two system cooling maintenance on two 2011 Carrier the ODT is 79°.Tested overall operation of equipment confirming the indoor & outdoor equipment was both fully operational.There are two 16x20x1 they were discolored along with clogged the filter was replaced recommend replacement of filters more frequently.Blower motor was fully operational not showing any signs of being intermittent or dropping out.Blower wheel was inspected finding it to be dirty when a blower wheel gets dirty it minimizes the efficiency of equipment along with places a strain on equipment and parts which shortens the lifespan of both a quote has been provided to clean blower wheel.Inspected indoor evaporator coil finding it to be dirty when a indoor evaporator coil gets dirty it minimizes the efficiency of equipment along with can affect the ability to heat/cool properly a quote has been provided to clean indoor evaporator coil.Inspected wires along with connections not finding any broken, damaged or arc
Performed a single system cooling maintenance on a 2024 Rheem the ODT is 75°.Tested overall operation of equipment confirming the indoor & outdoor equipment was both fully operational.The filter 16x25x4 was gently used it wasn’t replaced on this visit recommend replacement on next visit.Blower motor was fully operational not showing any signs of being intermittent or dropping out.Blower wheel and indoor evaporator coil was inspected finding neither to be dirty.Inspected wires along with connections not finding any broken, damaged or arced wires along with didn’t find any damaged or loose connections.Drain line was blew out and flushed confirming proper drainage.Inspected duct-work finding all to be properly secured along with all seals with tape and mastic intact.Flood prevention was present and tested confirming it was properly operating.Once finished evaluating the indoor equipment began evaluating the outdoor equipment checked fan amps, compressor amps, refrigerant levels confirmin
DCM1: AC complete, replaced 20x20x1 filter. Filter was dirty but homeowner was running fan on. Talked to homeowner and told him to run it in auto to prevent adding humidity into the home and to keeping filter clean longer. System is fully functional and operating within manufacturer specifications at this time. Refrigerant pressures and temperatures are appropriate for indoor and outdoor weather conditions. Talked to homeowner about adding a line voltage monitor/surge protector he decided to wait at this time. Homeowner would like to be called an hour in advance by service expert.
Arrived to system off, checked pressures and found system completely out of R22. Found indoor blower wheel dirty and outdoor capacitor out of range 45/5 reading 29/1.6. Due to age of equipment and amount of repairs recommended a comfort advisor to come out and give quote to upgrade system. Tried scheduling a comfort advisor however homeowner said she would not be available until next week. She stated she would reach out to us to set up appointment. System is currently turned off at breaker to prevent further damage.
DCM1: AC complete, 20x20x4 filter is dirty recommend replacing to keep system clean and efficient spoke with homeowner he said he would change it. System is fully functional and operating within manufacturer specifications at this time. Refrigerant pressures and temperatures are appropriate for indoor and outdoor weather conditions. Maintenance checklist attached.
The thermostat settings were to let auxiliary come on with call for heat. I went into thermostat settings and adjusted so auxiliary will operate normally
Completed heat maintenance on single heat pump. Replaced filter, unit operating properly at this time. Office said they will collect Wednesday
Completed 2 system. Heat maintenance. Replaced filters, operating properly at this time.
DCM2: Heat complete, replaced 20x20x1 and checked 16x20x4 filters. Upstairs system is fully functional and operating within manufacturer specifications at this time. Refrigerant pressures and temperatures are appropriate for indoor and outdoor weather conditions. Main floor system is heating and operating at this time. Found that system had a leak on previous maintenance, spoke with homeowner and she asked not to put gauges on to prevent refrigerant from leaving the system. Maintenance checklist attached.
Heat pump maintenance. Checked blower motor, heat strips, compressor, fan motor all check out. Changed filter. Could not get system pressures because ambient outdoor temps are too hot for correct readings. Presented homeowner with coil and blower motor cleaning option, they denied. Collected $178.00 check for renewal. System is operating correctly at time of departure.
Heat maintenance. Checked blower, heat strips, compressor and condenser all within correct specifications. Checked pressures, temp pressure look good in accordance to ambient temp. Aux drain pan needs to be replaced, no water safeties on system or pan. Was working up a quote and speaking with customer. Customer did not want to replace any parts but is interested in replacing whole system just not at this time. 6-12 month time frame. Will have to check back at a later date. System is running correctly and efficiently at departure.
Completed single system heat maintenance on furnace, replaced filter, operating correctly at this time
DCM1 complete; Heat; (1) F18201 replaced. System is functional and heating. Components are operational but outside of manufactures tolerances Outdoor contactor is pitted but still operational. Failure would result in no cool and reduced heating capacity Outdoor capacitor is a 45 + 5 and currently operating at 39.6 + 2.5. Capacitor is still capable of starting unit but has increased amperage and if failure occurs would result in no cool and reduced capacity to heat Indoor capacitor is 10 and currently operating at 6.8. Capacitor is still capable of starting blower but has increased amperage. If failure occurs would result in no heat or cool System is slightly overcharged System has no water safeties Open estimate is available from previous visit
DCM1: Heat. Changed 16x25x1 System is fully functional and operating within manufacturer specifications at this time. Heat rise of 54 degrees. no issues found.
Completed single system heat maintenance on heat pump. Checked 16x20x4 filter. Will need a return visit to replace. System operating properly at this time