Drake State has always provided knowledgeable, professional and friendly service on every visit. It starts when they call to schedule the visit. This time it was Emily who called and was able to schedule me for a convenient date and time. Today, Anthony arrived on-time for the fall tune-up; he answered my questions about maintenance on the recently installed heat pump. I was happy to hear the heat pump and mini-split receive a good report after going through the 27 May tornado. Anthony was professional, courteous, and I hope to see him on future maintenance visits.