My AC stopped working over a holiday weekend - I tried and left messages with several places over the course of a few days… expecting there to be a delay due to closures. I tried Drake - and not only was I able to talk to someone, but they had a tech sent out the next day. Arrived exactly on time - did not stay over the quoted time period. - Michael was friendly, efficient, and respectful. My AC unit needed more work than I initially thought it would… but Michael provided me several choices with different price tiers and financing options. Overall, making it easy and taking away some of the stress of new homeownership. Would definitely recommend.