I have been a customer for a number of years and feel that Randy Johnson is a top-notch repairman. He is extremely knowledgeable, professional, and treats you like you are his only customer! You can tell he takes his job seriously and has pride in a job well-done! I will always request Randy for my service! Emily, who is a receptionist, is amazing! She is so accommodating and has such a positive attitude! I have never met Emily face-to-face, but from her voice on the phone and her professional care and concern, I feel I know the type of person she is...a genuinely, kind, caring individual. Drake should be proud of these two individuals who represent their business!