Thomas was very friendly, took care of our issue quickly and also shared the benefits of the membership program, which we used to belong to. We singed up again, and appreciate the timely same day service and response!!
Hi everyone, As usual, I am very happy with the people that I have worked with from Drake. Everyone, is always polite and considerate on the phone as well as the technicians. I spoke mostly with Emily and I believe worked with Anthony, Jordan and mostly, Chris....all competent and helpful. I am, however, not happy that a part warranteed AC, that is only four years old, ended costing me close to $1,000....even with labor discounted 50%? I also realize that much of the expense was refrigerant and dye packs, but that doesn't make it much easier to swallow. I guess, the only questions I would have would be: is the refrigerant/dye pack recovered, or just discarded? Is it reusable? I think 9 lbs was ultimately used and/or discarded. I was also curious about the manufacturer, York, and why a simple "connector" to the coil wasn't engineered to be replaceable or repairable and not require the replacement of a $2,000 coil? In that you recommended and installed their equipment for me, I would guess you might ask them, especially if this seems to be more than an isolated occurence with their equipment that your are installing. Anyway, thank you for your service. Rusty
The two men who installed our AC unit did an excellent job.
Thomas was very professional. Very pleased with the visit.
Never a bad word to say about Drake. They are always polite, professional and on time.
Drakes Air was very quick to respond to our need for a new unit. The installers, Keith & Joshua, worked very diligently in getting the job completed. They were very informative as they walked us through our new equipment. Work was completed in a days time with everything cleaned up at the end of the day. Also a thank you to Thomas who presented to us the units that were available & which ones we would benefit from the most. We were very pleased with a job well done and impressed with the knowledge & integrity of the employees. We bought our first unit from Drakes 23 years ago & for that reason decided to go with them again.
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