When it came to replacing my Trane A/C unit of 25 years, it felt like dealing with car salesmen until I contacted Durham & Sons, Inc. I had read the reviews, but no company can be that good I thought... My first impression of the Durham and Sons, was with RJ, he didn't just walk around and take notes, he measured, checked piping, etc., very thorough. Even though it was a difficult install of unit on second floor in a closet, they didn't charge extra. Replaced the existing refrigerant A/C lines running them inside same as old lines, other companies refused or wanted to run them on the outside, how tacky. Every step of the install process was done professionally and done right. They are a one of kind A/C company, I had just returned from surgery with out A/C, once I made the decision to use them, they showed up with two portable window units, at no extra cost until the new A/C install was complete. All the installers were professional and courteous, will use them for all future A/C service/repairs.
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Clayton did a very thorough job checking out my air conditioner. He, like all your technicians I have dealt with, was very knowledgeable and courteous.
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A family owned and run business for three generations, the Durhams seem to be heavily invested in maintaining a devoted base of customers through trustworthy, highly competent, and friendly service and reliable products. Their annual Preferred Customer Service Agreement is an excellent deal. We are contacted twice annually to schedule preventative maintenance, and we benefited from an unscheduled emergency visit that was covered by the agreement. The original HVAC system that Durham designed and installed years ago has kept our monthly electric bills very low (averaging well under $90 monthly for a 4-bedroom house), although the shade of oak trees and lots of insulation do help.
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Mike, was an awesome technician, took the time to educate me on the HVAC system in our newly purchased home. He was thorough, presented well, and very knowledgable. Thank you Mike!
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From the time the gentleman arrived and left service was great.
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Clayton with Durham and Sons is very professional Great polite service
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One of the reasons I stick with Durham and Sons is because of the wonderful service Mike provides. He is professional but friendly and always takes the time to make sure my dogs feel comfortable with his presence. He gives me an honest assessment of my unit and never tries to sell me something that I don't need, unlike the previous company I used and couldn't wait to get rid of. I highly recommend this company and suggest that you ask for Mike.
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Clayton C is very polite & excellent when performing the service on A/C units.
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We were of the thinking that the entire unit needed to be replaced. As soon as we told Mike what it was doing he had it fixed and running in less than 30 minutes! Went from thousands out of pocket to a couple hundred! Thanks so much!
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They returned to successfully troubleshoot an unusual condition. Very thorough.
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From start to finish, these guys have done it right. Technically adept professionals who deliver on their promises are a rare find these days, I do not hesitate in recommending them to family and friends. Outstanding company.
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