Great service on a weekend! Our furnace failed to go on this morning & it was an unusually cold spring day with temperatures around 27°F . When we woke up this morning the temperature in the house was around 55°. We called ECI and within three hours the technician was here, diagnosed the problem and replaced the thermocouple. The furnace began to work immediately and we then had a pleasantly warm house. The technician was pleasant and professional. We are long-standing customers of ECI and quite satisfied with their service for both our air conditioning system (Which they installed) and our furnace.
Response from ECI Comfort:
Good morning! Thank you so much for taking the time to provide feedback on your recent service visit with Katy. We truly appreciate your amazing review and for being a loyal ECI customer. Have a wonderful day!
Technicians are knowledgeable, pleasant and efficient. Office staff are also readily available (i.e. a real person answers the phone) and offer good support and information.
ECI installed 5 mini split units and a new boiler for me. They were clean, responsive, professional and great to work with.
One of our two air-conditioning units was not cooling. I contacted the answering service and one of the technicians who has worked for us in the past. The technician responded the same evening and arranged for a technician to come and service our malfunctioning unit The following afternoon. He quickly identified the problem, fixed it and went on to his next assignment
We had lost heat in kitchen several weeks ago. Chis had come and done a great job getting it back on line and let Paul know there was a leak. Rick came and fixed the leak. He was prompt, was clear in his explanations 9f what he had done and coverall very pleasant.
Our neighbors recommended ECI. Ultimately, we got several estimates for replacing an air conditioning unit that failed after > 25 years of service. The ECI estimator spent considerable time explaining our options including available rebates and discounts. Other companies gave only a single estimate without explanation or multiple options/estimates but without explanations. ECI came in with the lowest bid and quickly made changes to the proposed work in response to some last minute questions we had. The installers completed the job in one day and left the site clean. ECI also recommended we have our AC ducts cleaned, supervised the work and coordinated it so that too would be done on the same day as the installation. The installer even returned to repair a small area of damage to a door frame molding because ECI wanted us to be 100% satisfied. We are!! And we have recommended ECI to another household.
Performed ac tune ups to high velocity and 3 mini split heads and outdoor units. Systems are working properly. Recommended a power wash to your master bedroom unit. Thank you for choosing ECI. Enjoy your summer and be safe and cool from your service tech Mike
Preformed AC tune up on 6 Panasonic mini splits
Checked system and fixed problems, then preformed a tune up on indoor and outdoor condenser system is running good. Thank you for choosing ECI. Enjoy your summer and be safe from you service tech Mike
Check system out, found problems fixed them. And did an ac tune up and system is good. Thank you for choosing ECI. Enjoy your summer and be safe from your service tech Mike
Came out for a no heat call. Found that the thermocouple was not working properly, replaced thermocouple. Ran boiler and inspected operation.
Tune up on Lochinvar knight boiler
Install Honeywell red link thermostat
Replaced updated flue pipe sensor kit
Working on a no heat on a Weil McLain gas steam boiler.
Heater clean out on a Weil Mclain gas boiler
Performed gas cleaning on a Weil McLain gas steam boiler
Installing single zone burnham boiler
Installing 4 zone ductless Mitsubishi system
No Ac on first floor
Repaired a refrigerant leak in a Mitsubishi ductless system