J w furness serviced this unit 2-3 times and was charging a service call every time they came for the furnace to be looked at because it was blowing a fuse. They strongly recommended a replacement thermostat and after the second visit of them coming and suggesting to install a new thermostat she did. They then proceed to tell her that her Ac needed a part and that they would need to come back to replace it. They called to come and replace the part but she told them don’t bother. So they said “we will waive your bill with us if you lets us come and switch out the part” Upon investigation I noticed that the Ac had no 24 v power coming to the unit Went to the thermostat (see photo). Unit still not running. Went to the furnace (see photos). It is very likely that all 3 of these connections were purposely disconnected to ensure that they could come back and swindle his lady out of her money. I re assembled all the wires and tested the unit. Fully operational. See photo.