A big thank you to Wesley for making our fireplace look brand new!
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Very pleased with service. The technician who came to my home, Shalik, was pleasant and took the time to take photos and explain the work being done. Would highly recommend.
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Great scheduling service. Great arrival time service. Great completion service. Friendly and professional.
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Great service from start to finish! Wesley was prompt, polite and professional. Highly recommend.
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Shalik did a great job. He was very nice, efficient, and answered all my questions. I was very pleased with the service.
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I will be happy to offer feedback when the work is completed.
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excellent service and he took time to examine equipment closely
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As expected, Andrew was wonderful using his exceptional knowledge to check over my boiler. He was kind, courteous and will always be welcomed into my home.
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Andrew was the technician assigned to my service request and he was excellent. Kind, friendly, honest and went out of his way to help. Much appreciated.
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Furnace Maintenance: Flushed the condensate P-trap and drain lines to maintain clear, efficient flow. Checked pressure switch tubing to ensure reliable performance. Cleaned and polished the flame sensor for optimal ignition. Ran full diagnostics to confirm the system is running smoothly and efficiently.
Furnace repair: Pilot Assembly needs to be replaced. Pilot will light but the thermopile will not reached operational milli voltage. Recommend replacing pilot assembly for proper operation of fireplace. Reaching out to office for a quote on part.
Invoice Summary – Lennox EL296 Furnace Call type: No heat Brand: Lennox EL296 Work Performed: - Diagnosed no heat call. - Found the flame rod defective, causing flame dropout. - Correct flame rod size not on truck today. - Could not complete full diagnostic because the flame would not stay proved. - There is a possible circuit board issue, but proper testing cannot be done until the flame rod is replaced. Results: - Furnace cannot run due to failed flame rod. - Further diagnostic required once the flame rod is replaced. Recommendation: - Replace the correct flame rod. - After replacement, continue diagnostics to verify operation and rule out any additional issues. Request to office sent and looking at price /availability to send
Invoice Summary – 2014 York Modulating Furnace Call type: No heat – ignition failure Brand: York (Modulating) Work Performed: - Diagnosed ignition failure and found the hot surface igniter faulty. - Reviewed pricing with the client and replaced the igniter. - Tested operation and forced furnace into high fire for combustion analysis. - Combustion readings showed dangerously elevated CO levels. - Observed active flame rollout — flames coming out the top left side of the burner box. - Flame rollout, elevated CO, internal water damage, and installation slope issues confirm a heat exchanger failure. - Noted rust and water behind the furnace, consistent with internal leakage from the failed heat exchanger. - To restore proper operation, the furnace would require: • Replacement of both primary and secondary heat exchangers • Warranty verification • Correcting the furnace slope Results: - Furnace has confirmed heat exchanger failure and is unsafe to operate. - Furnace tagged unsafe an
Fireplace Maintenance: Thoroughly cleaned the firebox, removing soot, dust, debris, and any pests. Vacuumed and dusted the ceramic log set, restoring its polished appearance. Inspected wiring to confirm secure connections and overall safety. Cleaned and polished the viewing glass using a specialized fireplace glass cleaner for optimal clarity. Conducted a detailed cleaning of the pilot assembly to ensure reliable performance.
Furnace and tankless maintenance and inspection. Both appliances are in excellent condition and working well. Found no problems or concerns during visit.
Invoice Summary – 2005 Ruud Single-Stage Furnace (Mid-Efficiency) Call type: No heat / flame signal issue Brand: Ruud Work Performed: - Diagnosed poor flame signal; flame rod required cleaning. - Advised client to proceed with a cleaning and furnace service; client agreed. - Cleaned the flame rod and retested; flame signal is now in the normal range. - Performed furnace service including inspection of electrical components and all safety circuits. - Completed combustion test; readings are normal. Results: - Furnace is operating smoothly. - No concerns or safety issues noted. Recommendation: - If the issue returns, replacement of the flame rod is recommended.
Lennox furnace maintenance and inspection. Lennox furnace is working safely and efficiently with no issues to be seen at this time
Trane furnace comfort club maintenance and inspection. Furnace is operating safely and efficiently and in good condition at this time. Humidifier water valve was fully open causing large amounts of water to go down the drain. This was likely the cause of too much moisture windows and water on the floor by the floor drain. Changed valve position to about 90% closed where it should be. Recommend setting humidistat back to original position to see if moisture levels return to normal.
