Great service, friendly staff, great prices. Most reasonable in the Niagara region. Very happy with our fireplace install! Thank you!
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Overall Experience
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Overall Experience
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Dylan was punctual and very helpful. He understood what we were trying to accomplish and we're looking forward to getting the estimate and timelines.
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trevor and his team member were excellent during the furnace install answering any concerns i had . 5 star service thank you for your one to one care
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Dylan was amazing! Very thorough! Diagnosed problem right away.
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Customer service / sales rep Joanne, Installation technicians plus the follow up technician Andrew from Evan’s H&C were all excellent. Joanne my contact at the office was always courteous and exceptionally efficient. From my initial contact, to ordering, installation and follow up service. No hidden fees or warranty issues. Shortly after installation (which was arranged in 24hrs) I called. Discussed the concerns I was having and arranged for a technician to drop by the very day. Andrew solved the issue and explained how he adjusted it. He also advised how to further manage and if I have any questions or issues to call Evan’s and a technician will be dispatched asap. No charge Joanne stated “We want our customers to be completely satisfied “ They truly stand behind what they state. Will definitely continue to work with Evan’s H&C
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Dylan Gough came by to check in the furnace in my new house. His work was great and he explained everything thoroughly.
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Gary provided great service and was very knowledgeable.
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Andrew and his partner were punctual, friendly, thorough and communicated very well.
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Everything went smooth without issue and my tenant is happy with everything. I was a past Mr. Furnace customs but I’ll be switching to Evans now!
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Andrew was prompt, congenial and efficient.
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Overall Experience
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Trailer furnace repair Upon testing the unit, found that the gas valve was releasing gas, but we had no ignition, found that we had a bad HSI, but after unit trying to light twice trips the breaker. That is cause for concern. There could be more issues and we won’t know till we change the HSI on the unit. Unit is over 30 years old and in very poor condition and would not recommend replacing the HSI. Will have the office reach out to let the customer know if the part is still available due to its age and the cost for it as well as a timeline of when we can get the part (if possible still.)
Lennox furnace maintenance Arrived at site a preformed regular furnace maintenance. All tests are within manufacture specifications and found no issues with how the unit is running. Customer stated that the unit was not running well before she changed her filter. Customer showed me the old filter and was extremely dirty. Unit was most likely cycling off on high limit due to the dirty filter and problem was resolved after changing the filter. Unit is running safely and efficiently at time of service.
Furnace Replacement Enbridge Sustain Lease to Own Program
Replaced ventor motor circuit board and wiring harness. Tested operation of unit, working as it should.
Lennox comfort club maintenance Preformed regular furnace maintenance. All tests come back within manufacture specs and is running great. Unit is running safely and efficiently at time of service
Fireplace burners had been intermittently dropping out which is what caused the service call. Fireplace had a recent maintenance by another company. Found that the most important parts of a fireplace maintenance did not look very clean. (Ex. Glass, themopile, thermocouple) Cleaned glass as it had heavy buildup. Cleaned thermocouple and thermopile as they had buildup on them, could have been the cause of the issue. Thermopile reading is much stronger after cleaning. The thermopile being dirty was likely was the cause of the problems, however if they reoccur the pilot assembly will need to be ordered in and replaced. Office will source out part and price just to give an idea of cost and availability.
Goodman Service call Upon arrival unit was not running. No error codes present and tenant stated they changed the filter yesterday. When taking the furnace doors off, doors were poorly secured and both fell off Tested unit and unit ran with no issues and satisfied at 75°. Thermostat is located upstairs tenant and no zone system present for downstairs tenant to regulated heat downstairs. Filter was also dirty and could have been an issue with the system shutting down System working safely and efficiently and time of service Landlocked not present at time of service and was emailed invoice
John wood water heater service call Upon arrival, unit is working but customer had concerns of corrosion on tank. Both inlet and outlet of the tank are very corroded and could develop a leak in the future. The tank is 10 years old and don’t recommend fixing the tank due to age. Quoted new pv 60 and Pv 50 tank for the customer. Tank is a rental and customer is double checking with rental company to ensure the tank is bought out before we install.
No heat call. 2004 Gibson furnace. Found pressure switch no closing due to drain back up. Cleared clog in drain trap and serviced furnace. Furnace operating normally. If major repairs needed in future it is advised to plan for replacement. Provided replacement options for consideration.
Heat and glo fireplace maintenance. No concerns noted , wall switch has intermittent issue. Recommended upgrading to remote control. Fireplace in good condition. Mentioned our other services including furnace maintenance.
