It took longer than I expected for the part to come in. In fairness, no one had told me what to expect, so I assumed about a week. It would have been nice if there were some updates that the part was more difficult to source and there would be delays. I will say that when the part came in, everyone was fantastic about setting a time and making me aware that it was weather dependent because the work was being done outdoors. Chris is a terrific service tech and stays on top of the problem. I really appreciate his attention to detail. Hopefully the unit continues to operate without further issues.
