Owner of the company took steps to change a bad experience into a positive one. He willingly addressed all unsatisfactory issues, explaining the reasons for their original actions. He offered to come back and correct the problems. He also offered a full refund. He is polite and easy to talk to. Based on his actions I would give him a good rating.
Response from Excel Comfort Services:
THANK YOU FOR YOUR FEEDBACK!!! It truly helps us to guage our level of service to our clients and helps us to work on areas we need to work on.