My upstairs AC unit wasn't working and it was so hot and uncomfortable I couldn't bear it any longer. I called and made an appropriate for the next day but thankfully Al was able and willing to come fix the AC that same evening that I called. He was over in less than 10 minutes. He let me know what needed to be done and the price before he done it. He goes over and beyond and I truly appreciate him for that. I would highly recommend.