Highly recommend! very informative and great customer service!
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This was a routine check on a one-year old furnace. Jacob cleaned a couple of components and gave it the "thumbs up" for the winter. Family HVAC is very professional, honest, reliable & reasonable. There staff is very easy to work with and never try to "upsell" you. What else can you ask for?
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Juan was my service tech. He was on time and very friendly. He worked efficiently and was very thorough.
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We had our furnace checked out before winter. The technician found a small leak and fixed it. We always do the annual contract, and it gives us peace of mind.
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Family Heating sent a service technician (Juan H.) on the same day as my call. Juan quickly and efficiently corrected the problem with our a.c. with a cheerful attitude and attention to detail. Excellent service by Family Heating and by their tech. Great experience start to finish!
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Had a recent maintenance service on my AC system and Juan did an excellent job. Courteous and on time service.
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Always satisfied with service provided to us. Prompt with scheduled appointment, if a delay I get a call. Always provide good information on best way keeping AC and furnace working well. Very knowledgeable staff. Juan has been great to work with at our home.
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The technician(Juan) arrived on time. He immediately went to work check the thermostat and inside system. He then went outside to check equipment. Once the check was completed Juan went over the check and asked me if I had any questions. He was friendly and worked efficiently.
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Juan is great! Excellent service call, he explained all very well! I’m requesting that Juan be my exclusive professional when I need service on my systems! Thanks!!!
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Overall Experience
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Performed furnace Mai fence on system, check led amp draws on blower and inducer, both are testing well within factory range. Pulled igniter and flame sensor, checked both for damage, both tested within factory range as well. Filter was clean upon arrival, very little buildup on blower, but still recommend a cleaning to keep up with factory specifications. Gas pressure was perfect and burners were clean and clear of any debris or obstructions.
B2 Clean & Check Service Cleaned and Tested heating system. Filter needs to be replaced ASAP. Everything is working well at this time.
Preventative maintenance on furnace in Carmel
B2 Clean & Check Service Cleaned and Tested heating system X2. Installed a new humidifier on second unit. Everything is working well at this time.
Humidifier if old and falling apart. Customer wants it replaced when we do maintenance on furnace.
B2 Clean & Check Service Cleaned and Tested heating system. Everything is working well at this time.
Replaced blower motor and blower wheel under parts warranty
B2 Clean & Check Service Cleaned and Tested heating system. Blower wheel has debris accumulation on blades. Everything is working well at this time.
Preventative maintenance on furnace in Carmel
B1 Clean & Check Service Cleaned and Tested heating system. Blower wheel is dirty, needs to be pulled and cleaned. Everything is working well at this time.
Preventative maintenance on furnace in Carmel
Blower motor is squealing. Unit is under parts warranty
Humidifier was leaking because drain was clogged. Has a new pad. Cleaned drain out. Everything is working well at this time. Recommended cleaning blower
