Repaired non working ac on a Saturday thank you. House temp had been 82 very uncomfortable
Signed 3 times. Two of which were for future work. Would have wanted to know the cost for which I was signing for. Only knew when received the email. Other than that, was satisfied with the service.
The technician arrived promptly and was extremely courteous and friendly. He went over everything he checked on and reported his findings.
Jacob was very professional and helpful. He treated the obvious issue and then continued to test temp, airflow, voltage until he was satisfied (like it was HIS home). Would 100% recommend to others!
Was quoted from a few different places, but this team is hands down the best when it comes to service, which to me is of upmost importance. I am willing to pay more for a great experience, where I know they have the customers best interest in mind.
Juan and the rest of the Family Heating staff, practically feel like just that - family. It's great to connect with the same ppl on a consistent basis. I've never had any issues as Juan keeps our HVAC in tip top shape. Thank you!
Jake was really thorough and explained everything simply and clearly.
Tyler was very professional and friendly.
We contacted Family Heating & Air to evaluate a heating & cooling zone problem with our HVAC system. What has taken over 8 months for another HVAC company to fix the problem, Tyler & Matt of Family Heating & Cooling were able to solve the problem during their FIRST visit. We were really impressed with their knowledge and experience. Awesome experience! We highly recommend them to others and wish we would have called them sooner.
Called out for second opinion on Williams diagnostic. Found heat pump system very low on refrigerant and leak located at underside of evaporator coil. Scheduled matt out on 7/5 between 5-6 for replacement options. Will call lennox when supply house opens to provide estimate on coil replacement. System is 13 years old and at end of average lifespan
Performed spring tuneup. System is functioning properly at this time. Applied credit of $41.30 to new membership agreement.
Both 930 sensors were in sons room. One wasn’t connected properly possibly due to batteries. Changed batteries. If both sensors are in this room the system will think it’s hotter and run longer because that room is warmer naturally. Keep one sensor in daughters room for optimal results. Pressures look great. Closed vent in daughters room partially. This should help push some air to the sons room as well. Everything is wrokong well at this time.
B1 Clean & Check Service Tested AC system. Inspected inside and outside units. Everything is working well at this time.
Replaced failed txv under parts and labor warranty. Adjusted charge level for proper range. System is operating properly at this time
Called out for no cool, homeowner stated condenser fan would not operate and compressor would hum. Found breaker to AC tripped, reset and unit started to operate. Start assist is within range for both hermetic/fan. Amp draws are steady but fan has substantial overheating marks on motor and compressor has failed megohmeter test indicating insulation value for compressor is severely compromised. Unit is currently operating but is 24 yrs old, R22 and is having serious quality of life issues. Scheduled service manager to go over replacement options for full system tomorrow between 9-10.
Called out for no cool, found pressures at correct level but txv not maintaining proper flow. Superhest blvery high/low subcool. Removed txv bulb from evaporator , added heat and txv did not adjust indicating txv bulb has lost charge and will need to be replaced under parts/labor warranty
B2 Clean & Check Service Tested AC system. Inspected inside and outside units. Some buildup on blower wheel. AC tested good. Everything is working well at this time. Recommendations Upgrading air filtration system to stop the accumulation of dust particles on blower wheel and coil.
AC yearly preventative maintenance in Fishers
Fan speed was on slow. Turned it up to med. temp drop is 25 degrees. Showed customer how to change fan speed. Everything is working well at this time.
B2 Clean & Check Service Tested AC system. Inspected outside unit. Everything is working well at this time.
B2 Clean & Check Service Cleared out clogged drain. Tested AC system. Inspected inside and outside units. Furnace has dirty coil and blower wheel. Everything is working well at this time. Recommendations Upgrading air filtration system Pulling and cleaning blower wheel Cleaning coil in place
AC yearly preventative maintenance in Fishers
Found system low on R22 refrigerant and blower capacitor dead. Replaced blower assist. Due to age and history, replacement is recommended. System is operating with pressures slightly off of manufacture specs at this time.
Ac service call in Fiahers Indiana