Jacob was very knowledgeable and helpful. One of the best service providers I've come across! We will definitely use Family again.
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Christian called me 15-20 minutes before he arrived as I had requested. He was courteous and professional. Upon completion of the preventive maintenance service he went over things with me to answer any questions I had.
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Very punctual and courteous. Everything is explained very well.
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Very nice Young Man very informative and a pleasure to be around
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Disappointed. Very very over priced they changed their original quote from a little over 3000 to 12,000 would not recommend this company
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Tyler did an awesome job fixing our furnace was very polite and professional
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Jacob came to my home, on time, and immediately got to the root of my problem, fixed it, then helped explain what it is I need to do to maintain my system up and running. I was very impressed with his most friendly personality and knowledge of HVAC. I consider myself very lucky to have gone with family heating and air. Money well spent!
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There wasn’t anything “bad” about Tyler’s service. Timely, knowledgeable and friendly. Additional work needed that he was able to do next day. Cost was less than estimate, so an early Christmas present! I have always had good, reliable service from Family Heating. Thanks!
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I have used Family Heating for many years; first with Gary (now retired) and recently with Juan. I have always had excellent service, the best. I trust them explicitly.
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Installed whole home air purifier for both upstairs and downstairs systems. Www.airscrubberbyaerus.com for more detailed product information. Provided estimate for membership to perform cleaning on both systems. If you have any questions feel free to reach out, 4632379511
Everything is working well at this time.
Performed basic maintenance on 90 percent furnace, checked blower and inducer for amp draws and both were in factory range, checked filter, checked blower for buildup, blower looked clean and was functional, checked gas pressure which was within factory range, removed condensate trap and cleaned thoroughly. Tested flame sensor and igniter, both tested well, check burners for buildup and found none. System is running well at this time.
Performed heating tuneup, this is first visit on new contract. Serviced accuclean and bypass humidifier. System is functioning properly at this time. Mightyducts or rescueduct for ductcleaning
Humidistat was satisfied at 35%. Customer was complaining about static throughout the house. I increase the setting to 45% humidity and set the thermostat to circulate mode. Found no other issues.
Cracked heat exchanger. Will quote repair vs replacement.
Customer has had power fluctuations recently, another company came out over the weekend due to blower not operating properly. System was operating properly upon arrival with no faults. Suspect power cycling fixed previous issue. Tested operation in heat pump and auxillary modes. Recommend installing surge protection on outdoor unit and on controlboard leg of incoming for air handler.
Performed maintenance on 90 percent furnace, checked amp pulls of blower and inducer, both within factory specs at time of tune up. Inducer capacitor is also within range, burners are clean and free of debris, removed flame sensor and cleaned, as well as check ignition system, which tested within factory range. Pulled and cleaned condensate trap, as well as flushed condensate lines and inspected pressure switch tubing. Filter looked decent, gas pressure tested within range in first and second stage. Temperature rise between return and supple also tested within factory range, inspected all wiring for any faults, none found at this time.
furnace locked out on limit switch error. Filter is really dirty. Blower also has a lot of buildup. And coil could use a cleaning. Inducer motor keeps overheating and is pulling high amps. Heat exchanger has a lot of heat damage. Furnace is 16 years old. From age and running with a dirty filter a lot this furnace has taken a lot of damage. I recommend replacement at this time
Performed routine maintenance on 80% furnace, check amp draws of both blower and inducer, both testing within factory range at this time, checked filter upon request, filter looked good, instructed on filter changes. Igniter tested within range, cleaned flame sensor, both operating correctly at this time, burners were clean and free of debris, as well as pressure switch hose. Temperature split between supply and return tested within range. Furnace in garage and insulated property. Gas pressure tested perfect.
Adjusted settings on thermostat. Air handler is shutting off properly with a 20 degree temp drop. Thermostat is showing the wrong temp. Not shutting off when it should. Recommended replacing thermostat
Bad control board. Will need to replace to diagnose any further
Performed routine maintenance on air handler, checked functionality of blower as well as heater banks, everything performing at factory standards at this time, coil and blower looked extremely clean and well maintained, changed filter, as well as checked temperature split for heat pump performance, everything testing in range at this time.
Bad control board and inducer. Recommended rpelacement
B1 Clean & Check Service Cleaned and Tested heating system. Everything is working well at this time.