Very punctual and courteous. Everything is explained very well.
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Very nice Young Man very informative and a pleasure to be around
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Disappointed. Very very over priced they changed their original quote from a little over 3000 to 12,000 would not recommend this company
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Tyler did an awesome job fixing our furnace was very polite and professional
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Jacob came to my home, on time, and immediately got to the root of my problem, fixed it, then helped explain what it is I need to do to maintain my system up and running. I was very impressed with his most friendly personality and knowledge of HVAC. I consider myself very lucky to have gone with family heating and air. Money well spent!
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There wasn’t anything “bad” about Tyler’s service. Timely, knowledgeable and friendly. Additional work needed that he was able to do next day. Cost was less than estimate, so an early Christmas present! I have always had good, reliable service from Family Heating. Thanks!
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I have used Family Heating for many years; first with Gary (now retired) and recently with Juan. I have always had excellent service, the best. I trust them explicitly.
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Tyler was very kind and I appreciated the way he explained everything with detail he also fixed our furnace it is working great!!!
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Bad control board and inducer. Recommended rpelacement
B1 Clean & Check Service Cleaned and Tested heating system. Everything is working well at this time.
Found control board burned on backside at incoming high voltage. Power surges have been common in the area recently. Furnace is under parts warranty until 02/2027. Control board is on backorder from the factory and gave an estimated lead time of 1-2 weeks. Control board ID: HK42FZ0610517 V04.
Air has high voltage electrical issues. All the wires inside the cabinet have been compromised. System needs to be replaced. Matt will meet with customer on Monday at 9am.
Performed b1 tuneup on furnace, this is first visit on new contract. System is operating properly at this time.
Performed furnace tuneup, this is first visit on new contract. Sealed up air gaps where furnace settled after install. System is functioning properly at this time.
B1 Clean & Check Service Serviced Air Handler. Tested Heating system. Everything is working at this time.
Preventative maintenance on Air Handler in Fishers
Performed B1 tuneup on newly installed airhandler/heat pump system. Opened damper for bypass humidifier and verified operation. System is currently operating properly at this time. Purchased filters to be delivered next week. https://www.familyhvac.net/shop#/products/TRION255649-105
Finished ductwork , hood vent, and bath vent
Called out for noise in ductwork. Isolated down to zone 1 damper slipping when trying to close. Teeth on gear is slipping when trying to close due to gear being worn out. Ordered damper and will return next week when part arrives to replace damper.
Performed heating tuneup, this is last visit on current contract. Changed customer provided filter, system is functioning properly at this time.
Garage unit- changed customer provided filter. blower motor wheel has substantial buildup accumulating. Blower motor is leaking oil- motor is a sealed motor and should not be leaking oil, this is an indication motor is starting to fail. System is 15 years old- recommend getting quote for replacement before doing repair. Crawl unit- system is functioning properly at this time, recommend adding Air scrubbers to both systems to help combat bacterial growth. Current uv system that is in place is for coil protection only and does not protect indoor air quality
Customer was pushing the wrong button on the thermostat, pressing Schedule instead of Hold. Everything is working well at this time
Unit has bad capacitor making blower pull high amps. Also had crack in heat exchanger. Customer refused to hear options on repair vs replacement. Recommended replacement of system. High voltage coming into system up agains metal. This is a fire hazard.