Zack was so knowledgeable, personable, and quick. He actually turned our entire day around. If we end up needing help with this job or any other, we will be personally requesting Zack. He is amazing!
Technician was very pleasant and checked out our heating and air conditioning units to make sure everything was up to par.
Our AC was not working. I called and my call was immediately answered by a super friendly operator. She explained there was a bit of a wait which I assumed there would be because it’s been in the 90’s and the area has suffered many power outages. Our technician was Noah and he was super knowledgeable and professional. Took him about 20 minutes (working in the pouring rain) and our ac was up and running. Thank you!
Good worker. Pleasant personality
Friendly and good worker.
He was detailed and did a great job communicating what he saw.
Service to rebuild toilet: Arrived to customers home. Water stain appeared on a few days ago by the toilet. Bolts from tank were. Customer says they want the toilet rebuild, which he already agreed with the price. Drained the tank and removed from the bowl. Removed the corroded bolts and worn gaskets. Cleaned off debris around the holes. Installed new bolts and gaskets on the tank. Installed the tank on the bowl. Tested for leaks. Flushed the toilet 6 times. Customer is satisfied with the service. Paid balance in cash. Gave the customer a 25 dollar coupon. Emailed invoice.
Folkes arrived on 10/14/2021 for a leaking water heater. Upon arrival I saw that the water heater was leaking from the bottom and needed to be replaced. I let the landlord know the price to replace the unit. He is going to see if he can get it done for less due to trying to sell the apartment. I then thanked the customer for choosing folkes and left.
Service for water leak: Are to customers home. Customer led me to the kitchen to show me the water leak. I checked under the kitchen sink and noticed a drip coming from sprayer hose. Customer bought a kitchen faucet. Gave customer an estimate to replace it. Customer agreed with the price. Also noticed that on the double sink, one of the basket strainer looked old and corroded. Gave customer a price for that as well, but they said they would take care of that another time. Customer also told me that they had 2 toilets that were running. Gave the customer a price to replace 2 fill valves. Customer agreed with the price and allowed me to proceed. install customer supplied faucet. Shutoff the valves, removed old faucet and supply lines. Installed new faucet and new supply lines. Turned on the water and checked for leaks. Faucet is working properly. Replace 2 Fill valves for master bath and 2nd full bath. Drained down both toilets, removed old fill valves, old supply lines, and even removed
Fired up and inspected both second and first floor units. Listened to both units run for close to 10 minutes each did not see or hear anything out of the ordinary. Took pictures and recorded video of second-floor unit to demonstrate how quiet everything was in attic. System operational.
Customer had installed new WiFi thermostat and after that boiler had a code for LOP, boiler had 7 PSI in boiler and was in lockout, fed water into boiler raising pressure to 11 PSI, reset code and boiler fired up, had customer turn on heat for first floor, circulator and boiler came on let run until supply and returns got hot, customer felt radiators upstairs and began to get hot. Customer had turned power off to boiler to change thermostat and is very possible water got drained from usage while boiler was off and with it locked out could feed water into boiler. Tested system and everything operational. We are due to do servicing in a couple weeks we will check again to make sure boiler is not losing pressure. Mail invoice to customer.
Customer had no heat in home had turned all the power switches off, turned power switch on and system didnâ€™t fire with the thermostat calling for heat, jumped thermostat wire at primary control and furnace came on, went to thermostat disconnected wires off thermostat and jumped at thermostat system didnâ€™t come on, found broken thermostat wire from contraction that was done in the basement, added 20 feet of new thermostat wire and tested system, furnace came on tested system, fan came on everything operational, customer had changed filter, system does need a cleaning is pretty dirty inside burner chamber will need to schedule cleaning.
No heat and AC due to tripped breaker, reset, tested, system operational.
Clean and service Gas also completed calci flush, call to collect payment
Customer stated that unit came on 3 times today by itself, and she would turn it off with the remote, a few hours later it did it again, customer changed batteries in remotes and reset remotes, remotes donâ€™t have any timers or connected to any apps, cycled systems in both heat and AC and shut down unit 5 minutes in between testing systems, watched unit for a hour didnâ€™t turn on by itself, spoke with tech support on matter Case# 553591 had me cycle systems and tech support hasnâ€™t seen this happen before, so customer is going watch it for a couple days and if it does again she will journal times it does and repor back to us in a few days.
C/S Oil. Replaced filter strainer and nozzle. Brushed and cleaned furnace. Replaced air filter. System running normally. Four year maintenance plan.
Cleaned and serviced oil water heater. Brushed and vacuumed. Changed the strainer and nozzle. Took a combustion test after and raised the water temp 10 degrees as customers request.
Estimate for plumbing repairs: Arrived to the customers home. Customer led us to see his bathrooms upstairs Checked how sinks and tubs were draining. Gave them an estimate to snake drains for 2 lavatory sinks and 1 tub. Customer led us to the basement and told us he wanted to replace his isolation shutoff valve for his hose spigot and to replace hose spigot. Gave them an estimate for that as well. Customer wants a price to install shutoff valve for main water line. Gave them an estimate to install 2 shutoff valves before and after the meter and installing a prv. Customer wants a price to install a laundry tray sink in the basement with a laudable tray pump. Will have to re pipe sewer line, increasing it to 3 inch. Will also run new water lines for laundry sink. Customer. is responsible for supplying electricity for the pump. Separate estimate for spill switch on the water heater was given. Customer was very satisfied with the estimate and will call us when if heâ€™d like to move forwar
Ac tune on one split system and 3 mini split systems. Cleaned all filters and took temperatures. Mini splits were all installed this year by another company. Pressures and temperatures are all normal. Cleared trap and drain for air handler, tested blower motor, took delta t reading, took outdoor running pressures, tested capacitor and contactor. All 4 units running normally. Recommended UV light for air handler, will send estimate in email.
Folkes arrived on 09/20/2021 for the toilet. Upon arrival customer states the toilet keeps filling. He also stated he replaced the flapper. After looking it over there must be a slow leaks on the flapper. I recommended to the customer to rebuild the whole tank or replace the toilet. The customer is going to hold off for now. I then thanked the customer for choosing folks and left.
Service for no hot water: arrived to find that unit was not lite. Found that gas didnâ€™t lite. Turned on unit and found all working properly at this time.