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Overall Experience
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Convenience
Overall Experience
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Convenience
No issues with tech. Friendly and answered all my questions. Replacement parts seemed a little high for such a small part (contact switch). It is what it is. Your team is still great!
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Overall Experience
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Danny was very talented, very thoughtful, very considerate, and funny. He answered all my questions with a smile. He tolerated me watching him and learning from him.
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Tony was great- very knowledgeable and steered us in a good way.
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Danny is always professional, courteous and knowledgeable. Great experience!
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Completed annual maintenance on Navien combi boiler. Found igniter/flame sensor, rusted, pitted and warped. Replaced flame sensor and checked system operation.
Customer couldn’t get veins to move on unit or increase fan speed, powered unit off and waited five minutes turned power on and raised temperature, turned fan to high outer veins moved but under fins have to manually be changed unit does not have a setting for wide vane unlike downstairs unit, took delta t reading which was 33 degrees, system operational and working.
Arrived and found no 120v going to the air handler. Found the breaker tripped. Reset it and found that the heating coil was hot but the blower motor did not come on. Had no 120v to the blower motor. Replaced the control board and tested the system operation. No other issues to report.
Replaced circulator pumps for first boiler which had a Taco0010, replaced master radiant floor circulator, master bedroom circulator and upstairs bedroom circulator, all old pumps were noisy and master bedroom pump was seized, hooked in all wiring and tested for leaks, tested zones to make sure supply and return were hot, also labeled all zones which customer and I went through whole home and discovered what zones were what, system operational and working.
The customer stated loud humming from some of the zone in the baseboards. Found that a few of the circulator pumps on the boiler were making loud humming noises most likely due to the bearing inside. The pumps are older. Made an estimate to replace the pumps. The customer would like them replaced Friday 12/17/21 since he is going out of town tonight and will not be around for long.
Arrive to customers house to perform annual maintenance, checked over all components everything looked good, notice filters were extremely dirty and ductwork didn’t look the cleanest recommended theduct cleaning
Folkes arrived on 12/8/2021 to install a new 80gal system 2000 water heater. Upon arrival I turned the water off to the old unit and isolated from the boiler. I then drained the old heater all the way down and began to pipe in the new one in. I started by piping in the cold side and the hot side of the unit and then piped in the boiler connection. After everything was secured I began to fill the new unit and I let all the air out through the kitchen faucet. After the unit was full of water and had no air I opened up all the valves that where closed and connect the power to the system 2000. I waited until the water began to get hot and thanked the customer for choosing folkes and left. The office will take care of payment.
Folkes arrived on 12/3/2021 to install an indirect water heater. Upon arrival I looked at the old unit and noticed we had ordered the wrong one. We ordered the correct one and will return on Wednesday. I then thanked the customer for choosing folkes and left
Customer has a leaking 80 gallon indirect tank manufactured by system 2000 and has blown a leak from cabinet, indirect has 3/4 copper piping for return and 1/2 in copper piping going into external heat exchanger, with 3/4 supply also to bottom of indirect tank, customer would like work done on Friday will need to schedule work to be performed and took a deposit for half today. Call Diana cell.
Replaced control board and display board, tested, system operational.
Installed 3 ton multi zone Mitsubishi hyper heat pump condenser with branch box and 2 wall mounted indoor units. (1)24k wall mounted unit in living room area and (1)12k wall mounted unit in master bedroom. New linehide, drain lines, linesets and wiring. New ac Pad and blocks for outdoor unit. New disconnect and gfi. Started and tested.
Replaced igniter, swirl plate and flame sensor. System still not igniting. Receiving error code of F18. Control display board will glitch when attempting to fire. Spoke with tech support for munchkin boilers and they stated control board and display are bad. They gave part number for us to order part. We will reach out with pricing when we find supply shop that carries part. Filled out follow up form.
Cleaned and serviced propane high efficiency boiler. Cleaned and cleared condensate trap from sludge and dirt. Cleaned igniters and flame sensor. Tested condensate pump. Tested both zones, both circulators working normally all pipes supply/return coming back hot. Tested gas pressure. Checked all electrical components and wiring. Wiped down and cleaned all parts and boiler. Took combustion reading and placed results on service tag. No issues to report system is running normally.
Customer was getting heat in den on first floor and was only in that room, pipes were normal temperature upon arrival, went to boiler that has many zones and found the den zone valve jumped out from a previous company causing heat migration through pipes when indirect tank had a call for hot water, unjumped zone valve and had customer run hot water for about 5 minutes didn’t get any heat transfer and pipes didn’t get warm, also turned down water temperature on indirect tank from 140 degrees to 120 degrees. Customer will be calling to have boiler serviced just bought home.
Completed annual maintenance on one mini split ductless system from new install last year, filters spotless, indoor blower wheel clean, cleaned indoor coil, thermostat operational, turned unit on and tested delta t reading which had a difference of 20 degrees, at condenser tested pressures which were normal, took all amp readings which were all normal, outdoor coil clean. System operational and working.