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Overall Experience
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Imagine you had a husband, wife , boyfriend, girlfriend, family member, friend , neighbor….. that could fix everything right … the first time …. that’s FOLKES ! Just call them !
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Very impressed by how thorough and professional Scott the technician and the office staff were! Service was above and beyond my expectations.
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Scott was fantastic! He is polite and friendly and explained the repair to me in a way that I could understand! The FOLKES company is the BEST . When you call, everyone you talk to is happy and helpful .
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The people who work for FOLKS talk to you like they are your family ! ( the family you like ) You will not be disappointed with this company. If you call, they answer and they give you a window of time that a repair / service person will be at your home . In fact , they call you and notify you within 20 minutes of their arrival.
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Danny was so professional and honest. He was able to fix the error that was made and cleaned everything up for us. We only want Danny servicing our equipment going forward!
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I called (a little out of contract) and got an appointment in 2 days, Danny was punctual, very friendly, and did a great job. He answered all my questions, and pointed out 2 things we needed to remediate (1 of them being we were nearly out of oil, which I missed because our service is automatic). Thrilled, as always, with Folkes professional service. Love the new system where they send a pic and name for who’s coming out, was pleased to see Danny again.
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The service was quick and painless. The technician showed up early, and was extremely neat. I was very pleased with my experience.
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The tech went through everything and was very thorough. Very pleased with our service!
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Overall Experience
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The technician was extremely professional, and thorough. Everything was explained, and my expectations were exceeded.
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Our old A/C unit was not working. Folkes sent out a technician the next day. He was professional and explained everything. Unfortunately it was not able to be fixed and they sent someone to give us an estimate. He was wonderful at explaining the process, what we needed and what our options were. We ended up replacing our system and the technicians at Folkes were courteous and professional. They put in long hours to get the job done and made sure they kept the the areas they had to walk through and work clean. I would definitely recommend them!
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No heat can not figure out issue need senior tech. Tech out yesterday and system was running normally. Arrived today and all pipes near boiler for all zones are hot, wiring for zone valves was done previously. Zone for upstairs is getting 24v at zone valve and all pipes hot but baseboards will not get hot upstairs even with return and supply’s by boiler coming back hot. Customer would prefer senior tech. All zones are heating except for second floor which customer stated is rarely used.
No heat 2nd Floor, found low voltage wiring from thermostat crossed with basement zone at zone valves, customer stated he had another company come out and they messed with his low voltage wiring, also customer wanted tech to replace his air vent which he supplied for boiler, replaced, tested all zones, system operational.
Membership plumbing. Customer purchased member and will schedule Whole house inspection.
Service to install a new 40 gallon propane water heater. Installed water heater with required expansion tank. Also replace old propane valve on existing line. Reconnected all water,propane, and exhaust venting lines. All work checked. Customer was very happy with all work performed. Payment received.
Service to replace propane gas regulator (customer supplied):on a Rheem brand 40 gallon propane water heater. Installed new regulator but u it would not ignite. I observed that the water heater had a broken glass window for the burner compartment. I advised owner and he explained that a tech from another company attempted to light the unit with a torch the day before and he heard a gas explosion inside the unit. Payment received. Customer was provided an estimate to replace the damaged water heater with a new unit. Customer will contact the previous company to advise what he observed the previous tech do with his water heater and will contact us to replace.
No heat or hot water. Customer lost power during storm last night. Founnd burner locked out. Reset and boiler fired up. All zones became hot including indirect. Let system run through 2 cycles, no issues at this time
To much heat in kitchen due to zone valve pushed open to Manuel position, so every time the boiler comes on to heat the indirect water heater, it would also supply heat to the kitchen, adjusted for customer and explained in details what was happening. Looked at wiring to make sure all wiring was wired correctly for zones valves, wiring was done correctly, also wanted to test all zones to make sure valves are opening and closing properly but customer declined.
Completed annual maintenance on heat pump side of ductless units one in dining room and one in upstairs bedroom with one condenser, pulled filters and brushed, cleaned indoor coils, inspected blower wheels which were clean, units clean on inside, took delta t readings of each unit upstairs at 35 and downstairs at 37, at condenser tested pressures which were normal, inspected and checked all wiring at control board, outdoor coil clean, turned remotes back to off like customer had them, system operational and working, Custer renewed her maintenance agreement.
Service for whole house filter change and water softener tuneup. Inspected whole house filter and found to be in need of replacement. Also advised customer that water softener required tuneup. Customer accepted; and all listed work performed to customer satisfaction. Customer supplied refill of required salt. System checked; and all in correct working order.
Oil leak at two fittings on boiler, took them apart and re-sealed with pipe dope also sprayed with brake cleaner so no residual oil, cleaned up oil on ground with oil absorption powder, tested, no leak.
Found boiler air bound. Customer ran out of oil before delivery. Bled system to release air. System operating to specs
Customer still not getting heat upstairs just like last visit, customer had changed circulator pump, still pipes not getting hot when I fired boiler up, found a small amount of air in lines, purged second floor zone through two cycles of boiler and tested system, pipes began to get hot, went to second floor and took a delta t reading with a 40 degree temperature split and about 110 degrees coming through vents, second floor now has heat also fixed damper on exhaust for customer as well weight needed to be adjusted.
Customer is selling home and inspector said no heat was being produced to second floor, turned thermostat on and air handler came on but pipes weren’t getting warm, went to boiler and upstairs zone which is zone 5 was calling for heat, boiler came on let boiler get up to temperature and tested circulator making a lot of noise , tested all zone two and three which everything was working, zone 5 needs a new circulator pump customer has replaced this pump in the past he will get pump and replace himself.
C/S Oil Furnace. Brushed and vacuumed heat exchanger and exhaust piping. Replaced oil filter, oil pump strainer, and nozzle. Took temperature rise reading. Tested blower motor. Took combustion readings, results are on service tag. System is running normally.
Came to diagnose unit that was not cooling as well as before. Found air filter was plugged, recommended AC tuneup. Performed AC tuneup at time of diagnostic. Replaced air filter, clear drain trap, cleaned indoor coil, checked pressures. Unit had 21° split supply and return. Tested unit. System operational. Recommend duct cleaning. Recommend UV light.