Diego and Jonny were a great team, they arrived on time, were very pleasant and answered all questions I had. A complicated replacement job was completed smoothly in a day. Work looks fantastic, we couldn’t be more pleased.
David was very professional and courteous. The cost to repair was extremely high. No fault of David's. Folks said the gas valve replacement would be $580 or so with installation, then taxes. The cost would be around $625. The valve itself cost $100 at a retail price.
Great customer service by tech
Daniel is a friendly and very knowledgeable...great service...thank you!!
55 gallon water heater was leaking. Folkes sent Technician Zack over in a couple of hours and a new one was installed and working about 2 hours or so after that. Zack was great and knew his stuff. Glad I called Folkes !
very inprest with zack service man
Greg (and Brandon?) arrived early which was nice, they came in and performed the requested service in a timely fashion. They also discussed providing a quote to remove an old water heater which I will consider. Nice work!
Took care of problem.
Folkes ordered the prt I needed and installed it quickly. The service person Chris knew exactly what to do.
Customer had no hot water or heat in home, we did a few repairs on Friday. Found boiler at temperature and hot water zone calling, pipes cold, found return valves shut off and were never turned back on, opened valves and cold water came back to boiler, boiler than fired up and after letting system run pipes began to get hot, tested first floor zone and waited until pipes got hot, tested second floor zone which got hot, and basement zone tested as well and replaced batteries in thermostat for customer due to display being blank, everything came back hot on supply and return, waited until boiler shut off at temperature and circulator still running, customer should have hot water in a little while has a 80 gallon indirect tank.
Cleaned and serviced oil boiler. Brushed and vacuumed heat exchanger. Inspected expansion tank, water feeder, air vents, 3 zone valves, and relief valve. Replaced oil filter, pump strainer, and burner nozzle. Performed smoke, combustion and efficiency test. Tested 3 zones. System operational.
Estimate to move spigot: Are to customers home. Customer says they will installing a porch starting next Thursday. Will need to move spigot 2 ft away. Basement is unfinished and water line is exposed indoors. Shutoff is good. Gave the customer a price to install new outdoor spigot. I will find a plug to cover hole in side from old spigot. Customer says that they need to get a hold of they landscaper first to figure out where they will be putting in new bushes. I told the customer that if the spigot needs to be moved in entirety different location, the price will be adjusted. Will call again to have us come out. Emailed estimate.
Installed peerless oil fired boiler with Beckett burner and indirect storage tank, all new components required by boiler installation, pipping and wiring as needed for a 3 zone valve system.
Cleaned and serviced oil boiler. The customer had the relief valve leaking a bit and she did notice it. Went through the boiler, brushed and vacuumed the heat exchanger. Changed the filter, strainer and nozzle. The relief valve went bad due to corrosion, also the two air vents are nit working properly as well. The antifreeze in the system does eat away at these components quickly, recommended to put an inhibitor in the system as well to help this. Made all recommended repairs and tested the system after. System is operational.
Cleaned and serviced oil boiler. Brushed and vacuumed heat exchanger. Cleaned flue pipe. Inspected expansion tank, water feeder, air vents, 2 zone valves, circulater pump, and relief valve. Replaced oil filter, pump strainer, and burner nozzle. Performed smoke test, Adjusted air band till I had zero smoke on my smoke tester. Performed combustion and efficiency test. Tested two heating zones. System operational.
Cleaned and serviced gas boiler. Brushed and vacuumed burners. Inspected expansion tank, 3 zone valves, water feeder, back flow preventer, air vents, circulater pump, and relief valve. Performed combustion and efficiency test. Tested 3 zones. System operational.
Cleaned and serviced Lennox furnace. Inspected heat exchanger, cleaned flame sensor, cleared drain lines, checked wiring, capacitor, blower motor and wheel, checked duct. Replaced Merv filter 20x25x5. Performed combustion and efficiency test. Tested unit n system operational.
Folkes arrived on 10/13/2021 for a clogged line. Customer ran water for approximately 5 mins and started to back up. Customer also stated that the tank wasnâ€™t pumped in 30 years. I recommended pumping the tank to see if that resolves the issue. If that doesnâ€™t resolve the issue to call us back to snake the line. The customer is satisfied and I thanked him for choosing folkes and left.
Arrived and the customer stated no heat or hot water. Went to the boiler and found there was a call for hot water. The boiler was nit receiving the call to the fan center relay. Found a lot of corrosion on the low water cut off sensor and on the controls. When I was testing and moving the wiring in there the boiler started. Recommended to replace the low water cut off, the customer was with me the whole time diagnosing the issue. Went over two options with her, with or without a maintenance agreement but the customer denied repairs at this time. Explained that there is no guarantee itâ€™ll continue working and most likely itâ€™ll fail soon. The customer said she would think about the repair. Emailed the estimates to the customer and collected the diagnostic fee.
Oil tank gauge is reading empty on oil tank, tank is not empty, also oil line has a Fern Co couplings on line, and it should be only black pipe, need to follow up with price to replace oil tank gauge and repair black pipe oil line. Also recommended replacing Aquastat on boiler due to humming noise and board feeling extremely hot. Also recommended residential replacement on boiler due to age and wear & tear.
Arrived and found the boiler not circulating due to air in the water lines. We need to repipe the entire boiler. Went over this with the customer and the service manager. Our service manager will give pricing in the morning.
Replaced DHW heat exchanger on Navien boiler, tested for water leaks no leaks, tested hot water, working fine, underneath boiler is falling apart Recommend residential replacement Navien boiler.
When I arrived I was getting ready to test shower temperature, but I was advised that no hot water at all was available at any faucet. When I went to inspect boiler room discovered circulator pump had failed. When I discussed about filled circulator pump with customer he notified me that Bottini had replaced it in August. And I explain to the customer he should probably call Bottini and have them come back on the warranty. He called Bottini while I was there they are coming to look into it.
Folkes arrived on 10/11/2021 for a clogged main line. Upon arrival customer stated that there was water coming out of the standpipe for the washer. I started by camera the line from the clean out and the customer dug up the tank and noticed that there were solids clogging the inlet of the tank. The customer is going to have the tank pumped and get back to us if there are any issues. I then let the customer know to be careful using the water until the tank is pumped. I then thanked the customer for choosing folks and left.