They diagnose my problem quickly and solved my dilemma with top-notch service.
Your service from dispatch to the tech you sent was spot on! Very pleased with the service.
Issue addressed and resolved in a timely fashion.
As part of an annual service contract, there was a thorough inspection with no wasted time. He knew his job , no time spent on cell phone.
Great guy, professional, always on time and gets the job done quickly great job!!!
My guy was great
My guy was great so nice and god bless him for fixing my furnace!
My experience with your company has been excellent.
Customer wanted a estimate for duct cleaning of entire home, counted all vents 12 supply vents and two returns, also customer was interested in humidifier for home gave two estimates for a standard humidifier and also a steam humidifier as well, also offered different packages we offer that would include the duct cleaning and our Indoor air quality products. Emailed estimates to customers husband and they will let us know.
Cleaned and serviced gas boiler. The customer replaced his own Venturi on the boiler. Need the air adjusted with a combustion analyzer. Cleaned the boiler, set the boiler temp from 186 to 180. Tested the system and ran a combustion test and set the air on the boiler to factory settings. No other issues to report.
Tenant had no hot water in home, came to system and found pilot light out, spill switches not tripped, couldnâ€™t see burner but wouldnâ€™t light, pulled burner assembly out and found it covered in what looked like white dry paint material, pulled burner completely out and cleaned burner head and inside base of water heater, and also pulled flu pipe off and spiral inside water heater which was also clogged, cleaned and put back together. Lit pilot and burner came on and would run for 5 seconds and slowly die with light on gas valve dimming as well and would shut off, spoke with Kurt and found system to have bad gas valve and not burning right, will need to follow up with landlord tomorrow with pricing and availability for new gas valve. Office has CC for billing.
The customer is looking for a permanent fix for the boiler. The boiler is from 1994. The burners were hit by water due to flooding in the basement. The customers father used to work on the boiler to try and keep it running but he is no longer around. Went over what would have to be done in order to make it run but there is no guarantee if the system will not break down in the near future. The permanent fix would be replacement at this point. The customer would like an estimate for replacement versus repairs to show to his mother and they will decide from there. Gave the estimate and we will need to call to give the repairs estimate.
Service for main line back up: arrived to meet customer who brought us in basement where the main line was backed up. Gave customer estimate for main line snake. Customer went ahead with service. Snaked line and tried to camera it but clean out wouldnâ€™t allow camera camera to go down line. Ran all water and checked into make sure clogged was not still not backing up. All working properly at this time. Customer is satisfied with service.
Service for water heater rupture. The existing water heater looks to be in great condition however the bottom of the tank burst and flooded the basement. Customer was away on vacation and came home to the basement being flooded. There is no signs of corrosion on the water heater. The tank had rotted from the inside out. No way of knowing that the water heater was about to rupture. Will have to install a new 50 gallon natural gas power vent water heater with a pan tied into the sump pum drain and a new thermal expansion tank. Will repipe the inlet and outlet of the water heater using die electric unions and isolation valves. Drained down the system and removed the old water heater. As a courtesy we cleaned the rocks out of the sump pump basin. Set a pan and tied the drain into the sump pump basin. There is no pump so we emailed a quote for installing a sump pump basin as well as a water treatment system. Set the new natural gas power vent water heater. Repiped both inlet and outlet wat
Arrived and found the rollout switch tripped down near the burner again. Reset the switch, pulled the entire burner out and cleaned it, took apart the flue piping and cleaned it out since it was a little dirty. Also cleaned the baffle in the water heater itself. Relit the pilot after putting the piping back together and tested the system. The water heater is drafting correctly. Noticed the plate that covers the burner assembly is getting a lot hotter than it should, the flame does nit seem to be as strong as it should be even though the burner is cleaned. If the pilot goes out for this same issue again we will need to come back and replace the burner assembly and gas valve. We have the model and serial number for the water heater and will need to get the part if the issue occurs again.
Found spill switch was tripped. It was very windy in the area last couple of days. More than likely tripped switch. Reset switch. Water heater fired right up. Let water heater cycle. Tested unit. System operational.
This is to snake the main line from the outside clean out Folkes arrived on 09/08/2021 for clogged main line. I recommended snaking the line cus Agreed. I started by camera both clean outs and the sent the snake down. The line is clear and the water has been running for approximately 10mins. Customer is satisfied. I then thanked the customer for choosing folks and left.
Performed annual A/C tuneup. Cleaned Evap coil and cleared condensate drain. Tested blower motor and compressor. Tested outdoor capacitor, tested low on MFD. Advised customer on replacement but declined at this time. Checked pressures, slightly low on refrigerant customer declined recharge at this time. Attached and emailed estimate on recharge and capacitor.
Folkes arrived on 09/04/2021 for an estimate to install a toilet and sink in a room downstairs. Upon arrival I was brought tot he room and I took some pictures. I left an estimate to install a toilet, sink and a pump to pump everything to the main line. We will have to dig a hole for the pump as well as digging down for the lines for the toilet and sink to connect to the pump. I emailed everything to the customer and they will get back to us. I then thanked the customer for choosing folks and left.
Arrived and the customer stated the basement was flooded. Pulled the burner out of the water heater and dried it off. Tried to light the pilot but it would not light. Found the gas valve shorted out and also the tank had water all around it. It will rust out over time. Recommend replacement of the water heater and gave the customer pricing. We will be replacing the system tomorrow morning
Service for leaking toilet arrived to home to meet customer who showed me toilet that was having issue. Found that the issue was a fill valve. Gave customer estimate and customer went ahead with repairs. Replace fill valve and tested toilet all working properly at this time.
Service for flooded basement: arrived to find that fire department had came to pump out basement. Found that customer had diaphragm pumps that had failed. Gave customer estimate to replace the two pumps. Customer is satisfied with service. We will return to install two new pumps.
This is to repipe the water line that is leaking Folks arrived to fix a leak behind shower wall, customer cut tile for us. I started by turning the water off to the house and cut out the section of leaking pipe. I then connected all new pipe and turned the water back on. I checked for leaks there are no leaks at this time. The customer is satisfied with the work. I thanked customer for choosing folks and left.