Service for stove install: Arrived to the customers home. Customer says they would like their stove to be installed but the conversion kit is missing. Told the customer that they would have to order these parts from the manufacturer or dealer. Customer says that the office spoke with them and said that we provided these parts/order these parts. Tried calling Home Depot but was unsuccessful in finding out any information about the stove. Told the customer that they could try to call an appliance repair company to see if they have these parts and could possibly be installed by them. Apologized to the customer about the confusion. Waived diagnostic fee.