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Our tech Scott arrived on time, went straight to work, and finished the job expeditiously. All the techs at Folkes are respectful, courteous, knowledgeable and extremely helpful. Couldn’t be happier with an HVAC company.
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Not surprise for a bit but Folkes came through again. Always well service from the good folks people. Less than 24 hours later my AC is up and running in the family is happy, what more can I ask for? Noah kept me in communication the whole time was knowledgeable and thorough I didn’t hesitate to have him in my home without me being there, I know I can trust the good Folkes people
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Overall Experience
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As a contractor I really appreciate good service and know how difficult it is to employ people that have a definition to customer service. I’m certainly not easy to impress but I was by Greg and Dillon..... even having them break me disappointing news I trusted and appreciated their knowledge and dedication. Guess I know why they call them ‘the good Folkes people’
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Overall Experience
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Convenience
Overall Experience
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Overall Experience
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Convenience
Gene even took his shoes off without being asked as he entered our home. Sine we do not wear our shoes in our home, we really appreciated his courtesy and respect. Of course he has corrected our concerns very quickly
Response from Folkes Home Services:
We are so happy to have been of service!
Overall Experience
Quality
Price
Convenience
Upon arrival found system fired for 5 seconds than shuts off. Checked oil flow and no flow is present. Went to oil tank and found tank empty. Customer needs to get oil delivery.
Folkes arrived on 01/03/2021 for a no water. Upon arrival I went downstairs to where the well tank and everything are. I noticed that the control box was not connected. I then put the cover back on and the pump kicked on. I then ran water through the hose for a few minutes. Everything is working properly at this time. I then thanked the customer for choosing folkes and left.
Service for Bar sink trap in bar area and kitchen wash sink supply line brass elbows replace for leaking sink in kitchen. All work checked for leaks. Manager on location and happy with work. Payment received.
Return call for main sewer line dig from the main stack to septic tank. We dug the main line up with a mini excavator and by hand, it was 2 feet down and aproxamately 15ft long. Found a cast iron main sewer line connected with a fernco not bedded in concrete, to SDR that had separated due to the septic tank settling overtime. Installed new PVC pipe with a double Y clean out and tied all existing lines into the main stack with correct pitch. We bedded the new pipe with sand, then tested the new main line for good flow and drainage. We also concreted the holes we made for the new pipe through the house foundation and the septic tank. The line checked out so we back filled and tested the line after backfilling also. It had a great flow into the septic tank. We uncovered outlet of septic tank, opened up the tank to inspect the flow to the distribution box and found the line was clear and the box was good. Each leg of the septic field was flowing as it should. Customer is satisfied with the
Service for main line clog: arrived to home to find that customer has had this issue a few times now. Sent camera down main line to tank. Found there to be a separation 13 feet out. Showed customer what I had found and explained how this had to be dug up replace from home to tank. Explained to customer how we would dig up line and install new pvc with double y clean out to tank. We will have to bed line in sand and back full I also explained to customer how we will pump tank and check out to distribution box and also check septic fields for breaks due to customer cutting down big maple tree. Gave customer estimate and customer went ahead with service. We will fill permit and call 811 to dig. This is an emergency so will have to be done asap. Customer is satisfied with service.
Service to replace a burst valve in the woman’s bathroom in bar area. Inspected and determined that the valve was a compression valve which the nut was cracked. Turned water off and replaced the toilet emergency stop valve. Also replace the toilet supply line attached to the old valve as it was also leaking. Also inspected the urinal in. Men’s bathroom and found that the vacuum breaker was not working to stop the flow; causing water to overflow onto the floor in men’s bathroom. Urinal flush valve was disassembled and the vacuum breaker was reseated to allow proper operation. The flow valve was also adjusted as it was set to high. Uninflected drain was obstructed with debris which was cleaned. All work checked. Manager on location authorized all performed work and was happy with completed work. Owner was contacted via phone and payment was received.
The customer had a leak from a ball valve on the boiler. He had a different company come out that did not have the material to fix it. Costco is their company they use right now they have a contract with them through their oil delivery. They will be replacing the leaking air vent. Repaired the piping leak with copper instead of black pipe replaced the expansion tank that was very rusted and then purged the entire system. The customer financed the job. They were approved for $5,000 the job was $1,691.08. Since the financing through service Titian was nit available today I spoke with Alicia in the office and she got it approved through the phone. She will take care of the financing process tomorrow.
Arrived to the properly and inspected the furnace. Found the thermostat which was an old mercury thermostat not making the call for heat. The thermostat was not working due to a break in the wiring which was cut by a contractor. The thermostat is bad and broken and the wire needs to be repaired. The customer did not answer the phone calls from me and I was told to move on without repairing the system.
Service to check hot water supply in residence. Customer just had Folkes replace their oil boiler with hot water coil with all new. Inspected and detained that the setting for hot water was appropriate and that customer er was getting a strong supply of hot water out of all fixtures. Inspected and determined that the current 3 handle shower body will require replacement and estimate was given to customer. Customer was also provided an estimate to install a customer supplied kitchen faucet with 2 new emergency shut off valves. Water tested ph6.5/ iron undetectable/tts 105/ hardness 9. Estimate ate for water softener also provided. Customer happy with all work performed by company.
Service for water leak: Arrived to customers home. Customer says that they have a water leak in the garage from the bathroom above. Cast iron is showing a lot of corrosion. Flushed the toilet and started to leak from one of the joints. Ran water in the tub and other plumbing fixtures to see if there were any more leaks. Gave the customer to replace all the cast iron and a price just to repair the leak. Customer would like paper copies sent to their address. Customer paid evaluation fee. Customer has another bathroom to use in the mean time.
Service for leaking bar/ice sink. Inspected and observed that ice sink was leaking; and also piped directly into a 1†drain line. Board of health requires such drain to be piped indirectly to prevent waste water contamination from contacting the ice in bar sink. Estimate provided to remove unsanitary direct drain; and replace with new indirect drain at base of ice sink; then replace the 1†drain line back to the drainage tie in. Will also cut out the two drainage TY connections and replace with new. All drainage work will bring up to board of health requirements. New indirect drain installed and new 1 1/2 drain line run back to 2†drain pipe in floor.
No heat due to air in water lines, purged, tested, system operational, air vent clogged on boiler which is not helping to remove air pockets in system which resulted in no heat, also tested antifreeze levels and found levels to be unsatisfactory, boiler needs 10 gallons of antifreeze with inhibitor.
Installed oil fired boiler with Beckett burner, tankless hot water coil, 2 T6 thermostat, mixing valve in domestic hot, all new components required by boiler installation. Started up heat and hot water, everything working properly.
Service for main sewer line backing up into the basement from the washing machine stand pipe. Customer came downstairs and noticed a lot of sewer water on the floor. Upon arrival we pulled the cleanout in the basement and there was still some water in the sewer line. But it appears to have drained down slowly. Sent the camera down the line and could only get out 20 feet from the cleanout. It looks like the tank is just off the back of the house, so we got permission to hand dig the area where the camera stopped to make sure it was not the baffle in the tank. It is only about 1 foot down. Now that we know it’s not the tank, we can try to snake the sewer main without having to worry about the snake coiling up inside the septic tank. The line may have to be hydro jetted at additional cost if the snake is not able to remove the blockage. Also if there is a break or separation in the pipe we will have to excavate a replace the sewer line from the house out to the septic and install a doub