Very efficient and formal. Technician came as scheduled.
Jeff Thomas did his usual excellent job in terms of the checkup and his advice. The condensate pump needed replacement. My research shows it was done at a fair and reasonable price compared to other companies.
I really value Gentry’s clear efficient scheduling and follow through. There is no having to wait all day for someone to show up, if they say they will be here between 8:30 and 9:30 they are here. I have really enjoyed the short bios on their repair people that they send out. Both repair folks who came out to the house over the past year have had interesting histories and it felt much more like I was meeting with someone from my community rather than just some random repair person. No one tried to upsell me on products. I am on the Genty maintenance plan; the plan is reasonable and is well worth the peace of mind I have knowing the system is in good shape whether we are in extreme cold or heat. In an era when good service is harder and harder to come by Gentry’s excellent customer service stands out as professional and reliable at a fair price.
Jeff was very nice and courteous and made suggestions.
Gerry Ramos provided excellent professional and friendly service. He made sure that my system was operating efficiently and to my satisfaction. He made sure to answer all of my questions prior to leaving.
Gentry technician arrived at stated time, was courteous and efficient. Explained to me what he was doing through out the process. Would certainly recommend Gentry and if you are lucky enough to get Blake be prepared for kindness and a quick delightful humor.
The technician was very polite and new very well what needed to be done. He took his time to complete a very thorough tone up of the furnace.
We look forward to using your service in the future
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