I really value Gentry’s clear efficient scheduling and follow through. There is no having to wait all day for someone to show up, if they say they will be here between 8:30 and 9:30 they are here. I have really enjoyed the short bios on their repair people that they send out. Both repair folks who came out to the house over the past year have had interesting histories and it felt much more like I was meeting with someone from my community rather than just some random repair person. No one tried to upsell me on products. I am on the Genty maintenance plan; the plan is reasonable and is well worth the peace of mind I have knowing the system is in good shape whether we are in extreme cold or heat. In an era when good service is harder and harder to come by Gentry’s excellent customer service stands out as professional and reliable at a fair price.