When I decided to have a whole house humidifier installed, I got quotes from four companies. The sales person from Gentry assured me that they could give me exactly what I wanted AND they had a very competitive price. After four visits, a technician finally completed the installation of a system. I closely monitored the performance of the humidifier over the course of 7 days. It was NOT what was promised and did not function properly. On a Friday morning, I called the sales person and explained the situation. That very day, at 7:00 PM, Israel was at my doorstep. In a matter of 90 minutes, he had the system functioning properly and integrated with my existing HVAC controls. I found him to be truly professional, knowledgeable, and courteous . In spite of my disappointment with the initial installation, Gentry came through and gave me exactly what was promised and what I wanted. I have never known a company technician to work till almost 9:00 PM on a Friday night in order to satisfy a customer. Gentry truly goes the extra mile to ensure customer satisfaction. I highly recommend them.
It's a pleasure to meet someone here in Hendersonville knowledgable in their area of expertise, performing his duties as expected, shows up when he says he will and puts the needs of his CUSTOMER primary. Signs of a well managed employer.
Another very positive experience with Gentry Heating, Inc. - sure do appreciate the high level of customer care
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