Albert arrived promptly, was very informative, made sound suggestions and repaired the unit to the best of his ability.
Overall Experience
Quality
Value
Convenience
Referral
Overall Experience
Quality
Value
Convenience
Referral
As always, I am impressed with the knowledge of the service men. Tim lived up to all my expectations!!
Overall Experience
Quality
Value
Convenience
Referral
Overall Experience
Quality
Value
Convenience
Referral
Albert arrived shortly after I reported a nonfunctioning AC to Gentry customer service. He diagnosed the issue r/t the AC and explained in understandable terms what was going on that kept the unit from functioning properly. He was very anxious to get it back and working so I had a comfortably cool home to enjoy. He also contacted the office to have someone from the sales department discuss my options with this HVAC unit. This was very reassuring, knowing recurrent problems might just be a thing of the past! I felt confident that Albert was giving me an accurate assessment of my HVAC equipment.
Overall Experience
Quality
Value
Convenience
Referral
Jeff did a fabulous job, I feel like he truly cares about our system and our comfort. We will ask for Jeff again in the future and are very satisfied with the quality of service, professionalism and the great results. JEFF and Gentry rocks! Based on today’s service by Jeff we signed up for another year with gentry.
Overall Experience
Quality
Value
Convenience
Referral
Overall Experience
Quality
Value
Convenience
Referral
service is second to none. Units are inspected thoroughly. Tech is on time, professional, friendly and very knowledgeable.
Overall Experience
Quality
Value
Convenience
Referral
Josh Thomas was a very likable Service Man. Easy to talk to. Very knowledgeable and helpful in answering my questions.
Overall Experience
Quality
Value
Convenience
Referral
Overall Experience
Quality
Value
Convenience
Referral
Tune Up AC on Trane and Carrier Units
Tune up AC on American Standard Heat Pump
