Response from Go Green Express Home Services:
Thank you for the amazing 5-star review. We are happy that we were able to give you the 5-star experience that you deserve. Thank you for choosing Go Green Express Home Services!
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Response from Go Green Express Home Services:
Thank you for the amazing 5-star review and for choosing Go Green Express Home Services !
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C. Mowry Very professional and very experienced technician
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Excellent service
Response from Go Green Express Home Services:
Dear John, Thank you for your time to review our company. Happy to know that Casey and Lirim were successful in providing you the Premium Service you deserve. Thank you again for being a committed Service Partner Plan Member.
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Response from Go Green Express Home Services:
Dear Gerard, We appreciate your time to review our company for the recent service provided to you by Phil. Thank you for your active Service Partner Plan Membership, we are happy you are committed to Go Green Express Home Services.
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Response from Go Green Express Home Services:
Dear Arturo, Thank you for your time with reviewing our company and services. Happy to know that Brian provided good service to you for your annual heating inspection. Customer feedback is always welcome. Thanks again.
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Response from Go Green Express Home Services:
Dear Gerard, We are so happy to read that Casey provided you Premium Service deserving a 5 Star Rating for your annual heating tune up. Thank you for your continued commitment to us as a Service Partner Plan Member.
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Great serviceReminded me of service that I haven’t had done in a few years
Response from Go Green Express Home Services:
Dear Albert, Thank you again for taking time to give us a 5 Star Rating and for being a valued Service Partner Plan Member. We appreciate it. Happy to know that Phillip took care of your HVAC Maintenance this fall. We look forward to working with you soon.
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Always good service
Response from Go Green Express Home Services:
Dear Albert, We appreciate the excellent review and commitment to Go Green Express Home Services. We are happy that Lirim provided you Premium Service for your plumbing needs.
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Response from Go Green Express Home Services:
Dear Gerald, Thank you for the 5 Star Review. Thrilled to read that Phillip and Brian both provided you Premium Service and that they were polite and knowledgeable. Happy we were able to service your AC. Thank you for your commitment to us as being a Service Partner Plan Member!
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Polite, knowledgeable & informative
Response from Go Green Express Home Services:
Dear Gerald, Thank you again for another 5 Star Review. We truly appreciate your awesome rating and happy you had excellent service. Casey works hard to connect with his customers to learn their concerns/issues. Thank you for allowing us to provide you Premium Service. We look forward to working with you in the future.
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Excellent
Response from Go Green Express Home Services:
Dear Gerald, Thank you for the 5 Star Rating and for being one of or valued Service Partner Plan Members. We were thrilled we were able to do your annual tune up prior to the hot weather. Enjoy the summer and we look forward to seeing you next year.
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Brian and Joe were fantastic and I love doing business with Go Green. The people make all the difference.
Response from Go Green Express Home Services:
Dear Paul, Thank you for the 5 Star Rating and the time to write an awesome review. We are happy to read you had great service with Brian and Joe. We work hard at providing Premium Service and thrilled our team delivered. Thank you for being our valued Service Partner Plan Member for many years.
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Arrived to customers home regarding options on changing over the fashion parts on a kohler shower valve/body. Customer bought moen fashion parts to change over from the gold he has now to chrome. Informed customer he cannot change just the face plates and fashion parts because 1. It is a different brand, and 2. Because of the age of the shower valve in now. Customer satisfied with services today.
Arrived to customers home for a plumbing tune up, drain water heater for 10 minutes. Also checked also fixtures in house which looks to be in great condition. Customer has softener and filter to help with condition of pipes. Customer all set and very satisfied with services provided today.
Arrived, greeted Beth and proceeded to shut down and drain the boiler. We cut out the two zone valves and replaced with new. We wired in the two zone valves, filled and purged the boiler. Checked for leaks and fired up the boiler. One of the thermostats was not calling for heat. Troubleshot the thermostat and found it to be faulty. I worked up a price for remand Beth agreed. We replaced the thermostat. The heating system is operating and calling for heat appropriately. The boiler needs to be replaced! Took pictures and video to document the conditions. Customer is happy with service.
Arrived, met Albert and discussed the issue with his system. I looked over the furnace with a Navien water heater. Both units were not firing. I traced the gas lines and found the main gas valve turned off. Albert was with me during the troubleshooting process. I opened the gas valve and observed the furnace with the water heater light, run, cycle and reach temperature. Both units are operating appropriately. Albert is not interested in a SPP. He likes to service the units himself. Albert was very happy and satisfied with the service.
Arrived at customer house. Assessed the situation and determined a bad zone valve. I talked to the customer and told him that one of the zone valves is bad. I explained the function of the zone valve in the boiler. Customer approved the move with the option. Call FraBra to give the customer a discount. Manager approved 15%. Customer gave me a deposit of $500. Joseph is happy with today's visit.
Met with the wife and proceeded to diagnose the issues with the Navien Combi boiler. I placed the boiler through its paces and ran the hot water throughout the home placing the boiler under high demand. The boiler produced heat throughout but failed to generate hot water. Prior to my diagnosis, I called Navien’s tech support hot line for confirmation of my findings. Navien and I reached the same conclusion. The boiler had a faulty three way valve in need of dealing with a descaling flush. I broke down the boiler by removing all internal components such as electrical circuit board, circulator, wiring, plumbing and replaced the 3way valve. Once installed, I reassembled the boiler turned on the water and checked for leaks. After no leaks was confirmed, I restored power, fired up the boiler and confirmed proper operation with heat and domestic hot water throughout the home. Finally, I shut down the boiler and connected a bucket with descaling solution and flush the heater as recommended by
Meet with Alfonso who showed me to the mechanical room. I inspected a Goodman Gas Furnace, I turned on the unit and observed it operate through its heating cycle. burners, ducts and blower are dirty and in need of a cleaning service. Customer told me that at the moment she not going to proceed with the Option. Customer is satisfied with the service.
Met with Zuleidy and proceeded to troubleshoot and diagnose a no heat issue on a Nordyne propane furnace. I opened up the cabinet and jumped out the circuit board. The unit fired and ran accordingly. I allowed the furnace to run, cycle and reach temperature. I pointed out several service issues needed. I closed up the cabinet a went to the thermostat, and found the thermostat in the wrong setting. I reset the thermostat and the system turned on, fired and ran appropriately. No issues to report at this time. The customer was very happy with the service. But upset at the cost. I left an SPP form to look over and consider.
Met with Michael and proceeded to perform a PTU on a Peerless gas fired boiler. The boiler is wedged up against the wall with the water heater and a laundry sink basin up against it…. Difficult access scenario. I inspected the following items: all electrical wiring with their connections, the rollout switch, the spill switch, igniter, flame sensor, pilot assembly, the burners, gas valve, exhaust and all associated piping and plumbing. Upon inspection in I found considerable amount of debris an top of the burners hood assembly. The equipment is full of lint throughout and the burners are in need of service with the gas pressure checked. Upon lighting the unit has flame rollout and the gas pressure appears to be excessive. I took a video of the start up sequence and showed Michael. He agreed to a burner cleaning service and a gas pressure check. Michael was very satisfied with the service.
Met with Kulwinder and proceeded to look over the portable generator in question. I tested the battery for voltage and it was dead. Generator needs a new battery and a service kit. Walked into the basement and Kulwinder spoke to me about installing a back up battery pack to the sump pump. I explained that this two items were unusual requests and that, I would have to contact our supply chain to come up with the appropriate items, in order to submit a price quote. She was very happy with the service and I also took the opportunity to speak about an SPP and the boiler service. I left the form with the customer.
Arrived to perform boiler ptu, customer signed authorization forms, set stat call for heat, system start ok, observed boiler operation, return coming back hot, pressures ok, safeties ok, heat exchanger ok, ignition modules ok, heat operating ok at this time, NOTE: boiler water tested acidic, condensate draining into sewage acidic, provided options to help improve system efficiency and dependability, customer needs to review with wife, follow up Wednesday between 6-8pm
Arrived to perform boiler ptu, customer signed authorization forms, set stat call for heat, system start ok, observed boiler operation, return coming back hot, pressures ok, safeties ok, heat exchanger ok, ignition modules ok, heat operating ok at this time, NOTE: boiler water tested acidic, condensate draining into sewage acidic, provided options to help improve system efficiency and dependability, customer needs to review with wife, follow up Wednesday between 6-8pm
Arrived to perform boiler ptu, customer signed authorization forms, set stat call for heat, system start ok, observed boiler operation, return coming back hot, pressures ok, safeties ok, heat exchanger ok, ignition modules ok, heat operating ok at this time, NOTE: boiler water tested acidic, condensate draining into sewage acidic, provided options to help improve system efficiency and dependability, customer needs to review with wife, follow up Wednesday between 6-8pm
Arrived to perform boiler ptu, customer signed authorization forms, set stat call for heat, system start ok, observed boiler operation, return coming back hot, pressures ok, safeties ok, heat exchanger ok, ignition modules ok, heat operating ok at this time, NOTE: boiler water tested acidic, condensate draining into sewage acidic, provided options to help improve system efficiency and dependability, customer needs to review with wife, follow up Wednesday between 6-8pm
Arrived at customers house for a diagnostic for leak by way Water heater and furnace. Condensate pump was not plugged in so condensation was overflowing out of the pump body itself. Plugged in condensate and pump worked just fine. Customer was happy that was the only issue and customer was very satisfied