Met with Neville and had a brief conversation regarding his thoughts on the replacement of the unit. I took pictures to document the scene. I tried to decipher the make and model of the unit. Unfortunately the unit had no data plate nor literature to assist. I worked up several replacement options for Neville and only had a few minutes for the presentation to explain the new system along with the details. Neville said he had to leave to get to work. After going over the options Neville replied…. that he needed to discuss it with his wife. I presented the Synchrony option towards financing. Neville was satisfied with the service.