Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Response from Go Green Express Home Services:
Dear Michele, Thank you for the 5 Star Rating. So happy to read that Phil provided you Premium Service for your unit! We appreciate your commitment to us.
Overall Experience
Quality
Price
Convenience
I have been having exceptional service from this company and today with Philip Giangrasso who is very knowledgeable in all things HVAC related. I also like that they are prompt and communicate well as to arrival times. I had several mini spits installed during a heatwave. They could get to me when other suppliers were saying fully booked. I’m impressed by the company’s scheduling and coverage. They have a great team working for them.
Response from Go Green Express Home Services:
Dear Michele, Thank you so very much for the outstanding review of our company and Phil. We are thrilled that we have been there for you when you needed us. Also, thank you for your being our special Service Partner Plan Member, we appreciate your commitment to us.
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Both technicians were knowledgeable and polite.
Response from Go Green Express Home Services:
Dear Gerry, We appreciate your wonderful review and are thrilled both our technicians provided you with their expertise. Thank you for being a committed Service Partner Plan Member.
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Great Service as always. Brian & Craig were very professional. Fixed issues promptly and efficiently.
Response from Go Green Express Home Services:
Mary, Thank you for your words and the 5 Star Rating. As a Premier heating/cooling/plumbing company, we strive to satisfy our customers’ needs. Our highly-trained technicians take their work very seriously and we are thrilled to have you as our customer. Thank you!
Overall Experience
Quality
Price
Convenience
Arrived to customers home for a plumbing tune up, Customer stated she is redoing the plumbing in the house and does not need a plumbing tune up. Customer states she needs the vents cleaned in the house which I do not provide. Customer satisfied with services today.
Arrive to performs OW TUNE UP. Set thermostat call for heat. Observed system operation. Replace 2 Oil filter, nozzle, safety’s, check oil valve, electrical connection. Recommended: Triple poner saving combo. Customer declined the option. System operation ok in this time. Customer is happy with the service.
Arrived to perform Ac tune up. Customer has no concerns. Set thermostat call for cooling. Observe indoor unit, service duct work, air filter, electrical connection, condensate system, coils and performed temperature readings Return: 71.0* F Supply: 58.8* F Return: 69.0* F Supply: 63.8* F Observe out door unit, service coils, electrical compartment, motors, refrigerate lines. Ac system operating no ok at this time. The blower motor It has a sound, it's probably missing oil. The blower motor must be replaced, it was explained to the customer that the arrival time of this part can be up to 1 month, because it is a unit that is already discontinued. It should be special ordered. The customer was satisfied with the service. We have to call customers tomorrow to see what decision they make about the estimate
HAKRAS & MIGCOL Arrived to perform ac diagnostics. Customer approved to move forward with service and signed approving trip and diagnostic charges. Customer states she noticed the AC not cooling beginning of this week. Set stat call for cooling, system start up ok. Observed system operation, serviced ductwork, took temperature readings, serviced outdoor unit, and found system low on refrigerant. Customer approved additional charges. Added refrigerant, observed system, and confirmed proper operation. System operating ok at this time. Customer equipment noted on the customer account is accurate at this time. Service completed for today. Customer also decided to renew the SPP membership. Customer is satisfied with today's services. Additional estimates for future work issued to customer and discussed.
HAKRAS & MIGCOL Arrived to perform ac diagnostics. Customer approved to move forward with service and signed approving trip and diagnostic charges. Customer states she noticed the AC not cooling beginning of this week. Set stat call for cooling, system start up ok. Observed system operation, serviced ductwork, took temperature readings, serviced outdoor unit, and found system low on refrigerant. Customer approved additional charges. Added refrigerant, observed system, and confirmed proper operation. System operating ok at this time. Customer equipment noted on the customer account is accurate at this time. Service completed for today. Customer also decided to renew the SPP membership. Customer is satisfied with today's services. Additional estimates for future work issued to customer and discussed.
HAKRAS & MIGCOL Arrived to perform ac diagnostics. Customer approved to move forward with service and signed approving trip and diagnostic charges. Customer states she noticed the AC not cooling beginning of this week. Set stat call for cooling, system start up ok. Observed system operation, serviced ductwork, took temperature readings, serviced outdoor unit, and found system low on refrigerant. Customer approved additional charges. Added refrigerant, observed system, and confirmed proper operation. System operating ok at this time. Customer equipment noted on the customer account is accurate at this time. Service completed for today. Customer also decided to renew the SPP membership. Customer is satisfied with today's services. Additional estimates for future work issued to customer and discussed.
HAKRAS & MIGCOL Arrived to perform ac diagnostics. Customer approved to move forward with service and signed approving trip and diagnostic charges. Customer states she noticed the AC not cooling beginning of this week. Set stat call for cooling, system start up ok. Observed system operation, serviced ductwork, took temperature readings, serviced outdoor unit, and found system low on refrigerant. Customer approved additional charges. Added refrigerant, observed system, and confirmed proper operation. System operating ok at this time. Customer equipment noted on the customer account is accurate at this time. Service completed for today. Customer also decided to renew the SPP membership. Customer is satisfied with today's services. Additional estimates for future work issued to customer and discussed.
Arrive with Mike at the customer's house. Replace the capacitor. It was replaced because it was in poor condition. After we replaced the unit, it continued without turning on. We proceeded to check the air handler and saw that the circuit board was damaged. His son was the one who said that the bill will be sent to his father by mail. And the estimate of the circuit board by email.
Mary’s new Worry free heating and cooling system
