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Mike is a nice guy but on a maintenance visit today that Go Green initiated we had more problems and were told we needed to spend 740 dollars or our basement would be flooding. We paid it but this is it for our association with Go Green. I am sure the company will be glad to get rid of us also so this is what you call a friendly divorce.
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Response from Go Green Express Home Services:
Dear Ann, We appreciate your time, review, and commitment to us as a Partner Plan Member. Customer feedback is an important part of growing our company. Glad to know Brian was able to provide you with a requested estimate. Thank you!
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I had numerous contact with multiple technicians, over the years and very satisfied
Response from Go Green Express Home Services:
Dear Keith, Thank you for your time to write us a review. We are thankful for customer feedback and to learn your are happy with our technicians. Thank you for becoming a Partner Plan Member, we look forward to our continued business relationship.
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Answers question thoroughly so you can understand what is being done and why. Thanks Brian
Response from Go Green Express Home Services:
Dear Sal, Thank you for your time and review. Happy to know that Brian provided you 5 Star Service and was not only conscientious but also answered questions thoroughly, so you could understand. We appreciate you being a committed Service Partner Plan Member. Thank you again for your time.
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Phil is without a doubt one of the best technicians we’ve ever worked with. His experience and knowledge in the field has been a tremendous asset. He has never pressured us into any unnecessary work, and his guidance over the years has kept our heating system running smoothly.
Response from Go Green Express Home Services:
Dear Cathy, Thank you for your dedication to us, your wonderful review and the 5 Star Rating! We are thrilled you are a committed Partner Plan Member. Happy to read that Phil is upholding Our Core Values and providing you the Premium Service you, your family, and home deserve. Thanks again!
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We pay a monthly service charge of 27 dollars a month. With that 320 dollar yearly fee we are supposed to get our heating system checked on an annual basis and also get free of chard a carbon monoxide tester. The men thought they were fixing a boiler and then water heater. We told him we had Naviance. They checked if heat was working., stated only a few minutes then left. Not a typical thorough check up. Needless to say that after our contract runs out we will go looking for another company-in fact we chose one already for next year. My wife and I are good people. A retired nurse and a still working high school teacher with excellent relationships with our electrician, landscaper, window installer and other vendors. In fact we have been called the nicest people they know. It just seems to be our relationship with you has never worked from the 1700 dollar toilet bowl to other outrageous prices. We are going to “cut our losses” and end our relationship at the end of the year.
Response from Go Green Express Home Services:
Dear Joseph, We are sorry to read that you are not happy with our company. After several attempts of trying to make you happy, we understand not every option fits every family and we wish you the best with your choice.
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Response from Go Green Express Home Services:
Arnold, Thank you for taking the time to give us a 5 Star Rating, much appreciated. We strive for Providing Premium Service and it seems like Brian did just that. We appreciate you being a valued Service Partner Plan Member for many years.
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Outstanding work ethics
Response from Go Green Express Home Services:
Dear Sal, Thank you for being an active and valued Service Partner Plan Member! We truly appreciate your review and 5 Star Rating! So happy that you had a wonderful experience with Brian and Phillip for your duct cleaning. We look forward to seeing you in the future. Thanks again!
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I was told on the phone that your company does AC installations. We have a through the wall unit that we want to replace. However when the technician came, I was told that your company doesn’t do that. It is not Kimberly’s fault. I was given wrong info by someone else.
Response from Go Green Express Home Services:
Dear Jamie, Thank you for taking the time to write a review about our company. I am sorry that you were given the wrong information regarding your request. As a Premium Service Company who provides ample training, we took this as an educational opportunity to speak with the staff. Best of luck to you and your family with replacing your through the wall AC unit and again, please accept our sincerest apologies for the misunderstanding.
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i had Casey at my residence Friday and he was a real gentleman and worked hard to complete the task in a timely manor. Casey also returned on Monday to cleaup and remove the debris, thumbs up. to Phil also he trained him well.
Response from Go Green Express Home Services:
Dear Ann, Thank you so much for the wonderful review for Casey and Phil! We enjoy reading what our customers have to say. It has been such a pleasure doing business with you over the years and we are thrilled you are our valued customer. As a Premium Service Provider, we thank you for trusting your home with us.
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Any time
Response from Go Green Express Home Services:
Dear Manuel, We are thrilled to read you are happy and had a great service with Brian. We strive to provide Premier Service and to give you options that are great for your home and family. Thank you for being a valued customer at Go Green Express Home Services.
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Arrived, greeted Robert and proceeded to rip and tear out an old gas fired furnace. We stand installed a new Amana 85% efficient gas fired furnace. We reworked the the wiring. We rewired and relocated the units service switch. We re-roughed the gas line. And we created a new furnace transitional piece connecting to the main trunk supply. We applied ductwork mastic with tape to seal up the unit. We restored power, purged the gas lines and fired up the furnace. The unit fired, ran, cycled and reached temperature. The unit is operating as it should. Robert was very satisfied with the service.
Met with Robert, Annette and Marquis. We proceeded to go downstairs and troubleshoot the gas fired furnace. Upon ignition the inducer fan was jammed and not turning. I spun nit several times to free it up. I was able to get the furnace to begin the sequence of operation. The furnace fired and ran. The furnace has several issues going on. It needs a new inducer fan assembly, plus it has severe flame rollout while running. Based on the age of the furnace with the price of repairs. It is best to replace the unit. This furnace is too severely compromised to perform any repairs. No repairs should be completed. This furnace needs to be replaced. We worked up several pricing options and explained in detail to the customers. They agreed to move forward and replace the unit. Customers were very satisfied with the service.
Arrived to customers house to give options on replacing the piping for washer and dryer. Went through options with customer. Customer stated she will need to speak to her husband when he is home to discuss doing job or not. Customer satisfied with service provided today.
I arrived at the Customer house. She showed me where the boiler is located. Customer told me that They wants an option a Peerless boiler. Customer only wants Peerless. Customer told me she has to talk to her husband and if they liked the option they would call the office. Customer is happy with services.
Arrived to customers home to give an option on installing a water heater supplied by the customer. The customer already ordered water heater and knows there is no guarantees or warranty’s on the water heater they are supplying. Gave customer the only option there was for installing customer supplied water heater and customer said he still has to get other companies pricing first. Customer was satisfied we were able to give him options today.
Met with Jose and proceeded to diagnose the no heat call for the basement zone. Connected the hose and purged the heating zone. Zone was air locked. Heating restored to the basement zone. I had Jose walk throughout the home to confirm heating operating properly. Jose was satisfied with the service. Job completed.
Arrived to customers house for a plumbing service regarding a burst pipe in the master bedroom. The pipe that did burst was a baseboard line on side of bedroom by garage against wall. Pipe burst caused buckling in a lot of the hardware flooring in 2/3 bedrooms and hallway, as well as ruining the ceiling in garage and laundry room in the basement. Repaired burst with 2 couplings and a straight length of pipe, purged boiler and ran line to see no leaks or drips in repair. Everything is now running smooth plumbing and boiler wise. Customer is very satisfied with services provided today.
Met with Arnold and proceeded to diagnose the source of the leak. The Weil-McLain ultra was discharging form the pressure relief valve with a full expansion tank. I quoted the replacement cost of a new expansion tank. Arnold accepted. I replaced the expansion tank and the leak has been eliminated. Job completed. Arnold was very happy with the service.
Met with Peter and proceeded to troubleshoot the no heat service call. Diagnosed a bad fan center relay and a ignition control module. Replaced the items, restored power and the boiler fired, ran, cycled and provided heat throughout the home. Peter was very happy with the service!
Arrived to customers home for a service call regarding kitchen sink faucet install and new basket strainer. Gave customer options on different ways of going about fixing the situation happening. Customer went through with an option and got started on job. Went to supply house, grabbed parts needed, and went back to install new faucet and basket strainer. No leaks or drips of any kind when done with install. Customer was very satisfied with work and services provided today.
Arrive to performs GW TUNE UP. Set thermostat call for heat. Observed system operation. Service air filter. Service burners, safety’s, gas valve, electrical connection. Recommended: Replace expansion tank. Customer declined the option. System operation ok in this time. Customer happy with the service.
Arrive to performs GW TUNE UP. Set thermostat call for heat. Observed system operation. Service air filter. Service burners, safety’s, gas valve, electrical connection. Recommended: New Unit. Customer declined the option. Customer says that his friend will change his system in summer. System operation ok in this time. Customer is happy with the service.
Arrived to customers house for a sneaking service. Sink was clogged and I use drum snake to try and unclog line. Snaked up to 30 feet but was unsuccessful in snaking the line. Customer needs to be reschedule for tomorrow for another snaking service with a bigger snake. Customer was satisfied with service provided today
Met with Ron and proceeded to troubleshoot the water leaking in the basement. Basement was flooded. I walked over to the sump pump in the corner of the home, pulled the drain line hose wrapped around the pump float switch and it began to operate properly. I observed the pump suck the water out of the basement.
Showed up to customers home to perform a Navien water heater service. Removed the air intake filter screen along with the drain trap and cleaned it off. Flushed the hot and cold water lines. Removed and inspected the igniter. Cleaned the flame sensor. Exercised the two pressure relief valves. One of the valves would not close and seal properly. Called Joe and Susan to show the findings. Pulled up a replacement estimate and they agreed to have the repair done. Took full payment for the repair from Joe. Drove out to the supply house to pick up parts. Came back to the job to shut down and drain the unit. Replaced the relief valve and checked for leaks. Fired up the unit. All is good, no more leaks. Customer was very upset with the initial expense incurred. I explained the situation in detail and she reluctantly agreed to the repair. Job completed.