22189 State Road 23
South Bend, IN 46614
574-287-5046

Local Reviews
for lakeville, in

Rated 4.6 out of 5 stars based on 7 customer reviews

Introductory Promotion - GREAT Value!

We received very thorough friendly and Professional Service today from Casey, one of Great Lakes' newest Team Members, as part of GL's introductory promotion program.


Response from Great Lakes Heating, Air Conditioning & Electrical:

Thanks David, we're glad we were able to serve you and your family!

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Great guys and great workmanship!

Wonderful experience. Loving everything about it!


Response from Great Lakes Heating, Air Conditioning & Electrical:

Thanks for your 5 star Review Gina! The guys are happy to hear you appreciated them!

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Received new thermostat

Shawn checked different things and discovered the batteries could not make contact. A new thermostat was installed and Shawn offered to program it. I accepted. I appreciated his skill and kindness to program it for me!


Response from Great Lakes Heating, Air Conditioning & Electrical:

Thank you so much for saying that! He is very appreciated here. If you get a moment, we would really appreciate if you could write a review on our Facebook Page as well

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Excellent service- poor commication from Misty

Set this up weeks ago- was given a time window of 9-12:00... spoke with Misty that day and was told he should be there by 11:00- called at noon and was told he should be there in about 1/2 hour. Did nothing t show until well after 1:00. No update on time given- I had to chase the information. When I complained it was well past the window- Misty said there was no guarantee except for the 8:00 am appt. THAT information would have been useful when I scheduled! She could have also called to give me a status update instead of making me chase the information. When she called to let me know he was on the way, she was having a sidebar conversation and I had to call air for her to start talking to me! The service person, Dione, was awesome and professional


Response from Great Lakes Heating, Air Conditioning & Electrical:

Bobbie, Thank you for expressing your concern with our office staff however, this is a review for our service technician, Dion. Please reconsider the review based on him. Dion does outstanding work and he has been with the company for over 12 years. You have been our customer for some time, and we will address the communication issue. We thank you for allowing us to serve you. Bobbie, I see my staff replied above. We have a mobile app that will be available in May allowing YOU to see the tech via GPS. This is my fault as the owner as I had Missy training a second dispatcher eating up her time. We failed to earn a 5 star rating this time and I own that. What can we do to earn a revised 4 star rating for Dion? We do offer 100% Satisfaction which includes a full refund. My cell# is 574-229-6545. With apologies, Mike Ritter, owner

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Great service

Did great work fixed our humidifier took time to set water flow


Response from Great Lakes Heating, Air Conditioning & Electrical:

We appreciate the review. Thank you for choosing Great Lakes to serve you!

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Informative furnace maintance

Erich arrived and intentionally listened to my questions. He clearly answered the questions and at the same time he visually showed me what to do. After completing the service Erich went over the invoice ticket including his additional remarks that he printed at the bottom of the sheet.


Response from Great Lakes Heating, Air Conditioning & Electrical:

Intentionally listening is how we are able to maintain high reviews and keep the bottom line at the bottom of the sheet low! Thanks for a great review.

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Dependable company......professional personnel...great to work with....

I have always trusted great Lakes and feel confident ....Ican recommend them to neighbors and friends. Our furnace went out on Christmas day and I called at 8:30 am and a tech. was at our house by 9:00 . We were back up and warm in just a short time. Doesn't get any better than that! I never worry about our heating or air conditioning systems. we are in good hands with Great Lakes...

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Job Locations
for lakeville, in

Casey S.

Casey S. Job Checkin

Seasonal maintenance on Lennox furnace


Casey S.

Casey S. Job Checkin

Seasonal maintenance on Lennox furnace


Michael F.

Michael F. Job Checkin

Installed Furnace, ac, media cabinet, uv light and t4 thermostat

Installed Furnace, ac, media cabinet, uv light and t4 thermostat

Sergio jesus Q.

Sergio jesus Q. Job Checkin

Repaired AC.


Casey S.

Casey S. Job Checkin

Seasonal maintenance on York air conditioner


Casey S.

Casey S. Job Checkin

Seasonal maintenance on Decameron air conditioner


Casey S.

Casey S. Job Checkin

Seasonal maintenance on York air conditioner


Erich C.

Erich C. Job Checkin

American Standard ac maintenance of Hepner

American Standard ac maintenance of Hepner

Shawn C.

Shawn C. Job Checkin

Checked ac, replaced dual assist battery, replaced contactor due to pitting and burning, installed super boost for compressor.


Shawn C.

Shawn C. Job Checkin

Checked ac, replaced dual assist battery, replaced contactor due to pitting and burning, installed super boost for compressor.


Erich C.

Erich C. Job Checkin

Seasonal maintenance on 3 Lennox air conditioner units


Erich C.

Erich C. Job Checkin

Ac maintenance of Bruce Eaton

Ac maintenance of Bruce Eaton

Erich C.

Erich C. Job Checkin

Seasonal maintenance on air conditioner


Jeff P.

Jeff P. Job Checkin

Performed Duct Cleaning

Performed Duct Cleaning

Dion W.

Dion W. Job Checkin

Spring ac tune up Carrier