Outstanding Service by Casey

Joella from Lakeville, IN

Casey was sent to my home to do my seasonal heating service. He discovered that my furnace was ok but that the supply pressure was .4 in wc. Twice he poured hot water on the gas regulator....still very low pressure. Casey helped me call NIPSCO and explained the problem to them. He wrote out the problem so I could tell the NIPSCO employee. As Casey was leaving the NIPSCO employee arrived so Casey explained again. Casey is very dedicated and excellently trained to give the best service possible. Thank you, Casey!!!

Great service

Kathi from Lakeville, IN

My mother was very satisfied!

Response from Great Lakes Heating, Air Conditioning & Electrical:

Thank you so much, Kathi! We are so happy Casey could serve so well!

Introductory Promotion - GREAT Value!

David from Lakeville, IN

We received very thorough friendly and Professional Service today from Casey, one of Great Lakes' newest Team Members, as part of GL's introductory promotion program.

Response from Great Lakes Heating, Air Conditioning & Electrical:

Thanks David, we're glad we were able to serve you and your family!

Great guys and great workmanship!

Gina from Lakeville, IN

Wonderful experience. Loving everything about it!

Response from Great Lakes Heating, Air Conditioning & Electrical:

Thanks for your 5 star Review Gina! The guys are happy to hear you appreciated them!

Received new thermostat

Joella from Lakeville, IN

Shawn checked different things and discovered the batteries could not make contact. A new thermostat was installed and Shawn offered to program it. I accepted. I appreciated his skill and kindness to program it for me!

Response from Great Lakes Heating, Air Conditioning & Electrical:

Thank you so much for saying that! He is very appreciated here. If you get a moment, we would really appreciate if you could write a review on our Facebook Page as well

Excellent service- poor commication from Misty

Bobbie from Lakeville, IN

Set this up weeks ago- was given a time window of 9-12:00... spoke with Misty that day and was told he should be there by 11:00- called at noon and was told he should be there in about 1/2 hour. Did nothing t show until well after 1:00. No update on time given- I had to chase the information. When I complained it was well past the window- Misty said there was no guarantee except for the 8:00 am appt. THAT information would have been useful when I scheduled! She could have also called to give me a status update instead of making me chase the information. When she called to let me know he was on the way, she was having a sidebar conversation and I had to call air for her to start talking to me! The service person, Dione, was awesome and professional

Response from Great Lakes Heating, Air Conditioning & Electrical:

Bobbie, Thank you for expressing your concern with our office staff however, this is a review for our service technician, Dion. Please reconsider the review based on him. Dion does outstanding work and he has been with the company for over 12 years. You have been our customer for some time, and we will address the communication issue. We thank you for allowing us to serve you. Bobbie, I see my staff replied above. We have a mobile app that will be available in May allowing YOU to see the tech via GPS. This is my fault as the owner as I had Missy training a second dispatcher eating up her time. We failed to earn a 5 star rating this time and I own that. What can we do to earn a revised 4 star rating for Dion? We do offer 100% Satisfaction which includes a full refund. My cell# is 574-229-6545. With apologies, Mike Ritter, owner

Great service

David from Lakeville, IN

Did great work fixed our humidifier took time to set water flow

Response from Great Lakes Heating, Air Conditioning & Electrical:

We appreciate the review. Thank you for choosing Great Lakes to serve you!

Informative furnace maintance

Joella from Lakeville, IN

Erich arrived and intentionally listened to my questions. He clearly answered the questions and at the same time he visually showed me what to do. After completing the service Erich went over the invoice ticket including his additional remarks that he printed at the bottom of the sheet.

Response from Great Lakes Heating, Air Conditioning & Electrical:

Intentionally listening is how we are able to maintain high reviews and keep the bottom line at the bottom of the sheet low! Thanks for a great review.

Dependable company......professional personnel...great to work with....

Jane from Lakeville, IN

I have always trusted great Lakes and feel confident ....Ican recommend them to neighbors and friends. Our furnace went out on Christmas day and I called at 8:30 am and a tech. was at our house by 9:00 . We were back up and warm in just a short time. Doesn't get any better than that! I never worry about our heating or air conditioning systems. we are in good hands with Great Lakes...