I’ve done this survey once and did not get a response from the company and therefore find that my feedback is pointless. Paying $8,000+ seems worthy of a phone call about poor service. Both of my installations took significantly longer than they should have. (Both took employees 11 hours to install) In both cases, your employees were unprepared and did not have the right or working equipment to complete the job. While the installers were polite it seemed they had not been given the right equipment or perhaps not done the prep work to be ready that day.
Overall Experience
Quality
Price
Convenience
I spent over $8,000 and both the installation of my heat pump and my insulation did not go well. Both days technicians were at our home for 11 hours! For the heat pump, the employees returned to Parkersburg twice! (We live about 45 minutes away) For the insulation, the employees waited over an hour to get a blower delivered And then eventually left to meet someone in Barlow to get it. I was extremely disappointed with the service, while technicians were polite it took far too long, ruined our day, and was unacceptable especially considering how much we paid for these services. I would not recommend your company or your services to anyone and will not be having you back.
Overall Experience
Quality
Price
Convenience
45/5mfd capacitor low out of range on outdoor a/c
Service No Charge: Returned and replaced customer provided fan control/limit switches. Verified proper operation. Everything checks out ok.
PERFORMED HEATING AND COOLING PREVENTATIVE MAINTENANCE
Service Call After Hours Fee A breaker had tripped after a storm rolled through the other day. Reset breaker and checked amp draws. Also check refrigerant pressure. Running a little hot. Customer is going to wash coil with water hose.
System not cooling very well. Removed about 12 oz of refrigerant to get proper sub cooling levels. Customer had a different company out last week that added refrigerant to the system. Customer has concerns about the far side of the house not cooling done. That side doesn’t get good airflow coming out of vents. Those rooms are the farthest away from the furnace. Flex ductwork up in attic. I believe the system is undersized for the home itself. Customer is getting an estimate to replace equipment tomorrow 3-5pm. Signed customer up on maintenance plan.
Installed new belt and verified unit is in good operating condition.
Install new heat pump, air handler and heat kit. New pad and disconnect. Flush line set. New heat pump thermostat.
Install new heat pump, air handler and heat kit. New pad and disconnect. Flush line set. New heat pump thermostat.
Installation- Parkersburg Installer: Jason Dodson and Austin Bee
