Service was provided with professionalism and efficiency coupled with kindness and friendliness. I felt comfortable with the work and the information provided.
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My geothermal stopped working and it was 81 degrees in the house. Got an appointment the next day. He was polite, efficient and knowledgeable
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Great Service he was very polite
Response from Grogg's Home Services:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
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Plesant personality, very knowledgeable in his trade. Got us up and running on a sweltering day. Good man.
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John was very professional, patience and knowledgeable. He diagnosed and fixed my heat pump and made recommendations for the future.
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Service Call Fee: leak was not coming from drain p an, but from the exhaust and the reservoir tubing.
Service Call Platinum Client: Pressure switches and inducer motor had water in them. Removed and vacuumed pieces. Vacuumed condensate drain. Observed operation. Currently functioning properly. Should replace pressure switches as a preventative.
Performed Platinum Comfort Club Membership Tune-Up on Heating System 2021 Heil split system w/16x25x1 filter. Heavy build up inside cabinet of furnace during last attempt for anniversary check. 70% eff flue piping had work done in September to fix previous issues, cleanliness possibly stemmed from that. Ensured clear drains, cleaned equipment, good gas pressures on heat and line temps for cooling, all electrical components in range with good amp draws. System is operating properly at this time.
Service Call Platinum Client- no faults present. Alarm history shows low refrigerant pressure code last night. Started system on a 58 degree morning and found system with a suction pressure of 115 and liquid of 193. Sub cooling of 4 degrees. System is cooling well(thermostat temperature of 70, supply temp of 47. Also changed air filter.
Performed Platinum Comfort Club Membership Tune-Up on Heating System: Performed year checks on the air handler. Replaced the filter. Checked amps on the blower motor and the heat strips. Evaporator coil is clean. Blower motor is clean. Checked temperature rise on the electric heat as well as the heat pump heat. All checks were good, found no issues at this time.
Performed Platinum Comfort Club Membership Tune-Up on Heating System Changed customer provided filters. All checks were good. Discussed comfort club renewal with customer and recommended surge protection. *Customer would like a call regarding service contract *
A.O. Smith 40 Gal Natural Gas Hot Water Tank Includes 3 - 1/2 short off valves
Service Call Fee: drain trap was plugged causing drain pan to over flow. cleared drain trap with pressurized nitrogen. also blew out the vinyl tubing for the condensate pump. added some cleaner to the reservoir tank of the pump to help clear out some of the build up in the line. coil is draining properly now.
Service Call back: Returned to a locked up condenser fan motor. It didn’t last through the season. Replaced the motor with a new one and double checked the temperatures. Everything checks out ok at the moment. System is still getting old. I still recommend replacement.
Service Call Platinum Client- replaced failed capacitor under warranty on 5 yr old heil heat pump. Preformed cooling maintenance today. Recommended surge protection for both indoor and outdoor equipment.
Service Call back: Returned to find the fan relay board getting a signal to come on but not sending voltage to the blower motor. The fan relay board needs replaced. Air handler model:FSM2X4200A Estimated cost of repair is $600.00 Homeowner wants to speak with a comfort advisor. Austin Ross 304-488-0297
