Grogg has sent very polite, knowledgeable technicians to our house. I like that they send a text when they are headed my way so I can put my dogs away.
Response from Grogg's Home Services:
Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.
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Service was provided with professionalism and efficiency coupled with kindness and friendliness. I felt comfortable with the work and the information provided.
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My geothermal stopped working and it was 81 degrees in the house. Got an appointment the next day. He was polite, efficient and knowledgeable
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Great Service he was very polite
Response from Grogg's Home Services:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
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Plesant personality, very knowledgeable in his trade. Got us up and running on a sweltering day. Good man.
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John was very professional, patience and knowledgeable. He diagnosed and fixed my heat pump and made recommendations for the future.
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Cooling maintenance on geothermal unit. Water temp in 66/out70. Refrigerant pressures of 118/227. Temp drop of 24 degrees. Cleaned drain with dish soap and cleaned coil with foam cleaner.
Heil heat pump package unit using AA213 filter. Replaced filter. All checks good at this time. Customer is a monthly member and does not need to renew.
Performed cooling check on equipment. Changed 16-25-1 filter and installed surge protector and plasma air purifier. All checks were good with the equipment. Please send customer receipt.
Found capacitor on blower motor reading only a 1.5 on a 7.5 capacitor. Replaced part and found no other issues at this time. Filter size is 20-25-1 and still in good condition.
Installed 1” filter on top of furnace where previously there was none. Tested operation, confirmed. Sold 3 ton best duct cleaning for cleaning of the blower and ac coil.
Us timer said ac would not turn on. Was installed 7 months ago. Installer had mixed up some low voltage wires (see pictures). Re wired low voltage (see picture) confirmed working. Installed new stat.
AC maintenance visit. Performed full air conditioning maintenance checklist. Changed customer provided filter and verified working status of iWave. Found no issues with the system at this time.
Anniversary check on both systems. Changed air filters in both and canister for steam humidifier. Surge protection and Reme halos in good condition . Adjusted some settings in thermostat for second floor for when auxiliary kicks in.
Service Call Fee: leak was not coming from drain p an, but from the exhaust and the reservoir tubing.
Service Call Platinum Client: Pressure switches and inducer motor had water in them. Removed and vacuumed pieces. Vacuumed condensate drain. Observed operation. Currently functioning properly. Should replace pressure switches as a preventative.
Performed Platinum Comfort Club Membership Tune-Up on Heating System 2021 Heil split system w/16x25x1 filter. Heavy build up inside cabinet of furnace during last attempt for anniversary check. 70% eff flue piping had work done in September to fix previous issues, cleanliness possibly stemmed from that. Ensured clear drains, cleaned equipment, good gas pressures on heat and line temps for cooling, all electrical components in range with good amp draws. System is operating properly at this time.
