This is Jim King the contractor building the cabin for miss Jarvis. The crew done a great job working with our crew, cleaned up great, went over the unit with me and the operation of it. I will recommend them and your company in my future builds to my customers. Thanks and have a great day
Response from Grogg's Home Services:
Thank you so much for your amazing feedback Jim and confidence in our services. Be sure to keep in mind all of our services. Please don't keep us a secret
Service Call Fee: Arrived to find system completely out of R-410A refrigerant. Talked to customer about some options. Customer opted to fill system back up for time being. Notified that it would most likely leak refrigerant off very quickly being the system had zero in it. Churched system back up to factory specs and tested operation with 17° temp drop. Leak is most likely in the evap coil but would need to perform a leak search to verify. All checks good
Performed Platinum Comfort Club Membership Tune-Up on Heating System: refrigerant levels good. cleaned coil, cleaned out service panel. all electrical checks good. heat strips in good shape. unit is a little rusty on the inside of the condenser coil cabinet. system is running well overall. unit has 2 years left on warranty, I would suggest going with surge protection.
Service Call Fee: wiring is burnt, transformer is also burnt, 60amp double pole breaker is dead, not allowing voltage across. system is 20 years old (manufactured May of 2002). I would suggest replacement rather than repair. quoted price of repair at current diagnosis, however with electrical burns, there may be more issues past the repair quoted. scheduled estimate for replacement with Comfort advisor from 9-11am Friday.
Service Call Platinum Client Took measurements for duct. Recommended heating basement with a mini split over adding supplies. Adding supplies will lose airflow to the upstairs and double the amount of area covered by the furnace.
Service Call Platinum Client: found on hole leak in water line connection near venting that cannot be brazed. need to order new manifold piece to install. warranty needs to be checked as well for coverage on repair.
Removed and replaced capacitor. Work performed by Adam R.
Ran diagnostics. Core issue was the drain pump was seized up and was not rotating, cleaned calcium build up from inside. Work performed by Christopher D.
Installed a new hi voltage control board and cleaned condenser coils, tested operation unit working properly. Arrived and found control board intermittently failing and causing ice despenser and controls to act up. Will need to replace board to eliminate this issue.
Arrived and found control board intermittently failing and causing ice despenser and controls to act up. Will need to replace board to eliminate this issue.
Arrived to find unit faulTing out on limit. Found filtrete carbon filter completely plugged up, recommended lessor filter and increased frequency changing every month no exceptions. Duct cleaning is recommended approximately 800$
Inducer motor is making an awful noise when it gets up to speed. Unit still fires up though. Unit is from 2007 and bottom cabinet is very rusty. Recommended getting an estimate for a new furnace. Customer will make a decision when she gets home and call us back.