Customer said ac wouldn’t shut off and 1st floor was very cold. System is a 3 zoned system. 2 downstairs and 1 upstairs. Found that the upstairs stat was calling for cooling but the downstairs dampers were staying open causing the downstairs to get cold and the upstairs to not cool enough to satisfy the stat. Also found the zone board has a voltage drop across 2 zones potentially leading to them going bad. Would need to change zone board and dampers to correct system.
Customer said ac was tripping breaker and whole home surge protector. Found a wire had been rubbing against the door and arched to ground (see pictures). Cut out bad section of wire and repaired connection. Moved wires to where they won’t rub. Turned on system to test operation. Found no other issues and system cooled as it should. Confirmed operation.
Performed cooling checks on equipment. Installed surge protector on older AC and verified working status of surge protector on new one. Renewed comfort club to a monthly membership and all checks were good.
Performed maintenance on air handler heat pump equipment. Changed 16-25-1 filter and verified working status of surge protection on equipment. Found no issues with system at this time.
No issues found with equipment. Ended up being user error on thermostat. Customer turned on ac when they though it was heat. Set schedule on stat for customer and explained the modes.
Performed Platinum Comfort Club Membership Tune-Up on Heating System Cleaned and checked operation of equipment. Changed Aprilaire 313 filter. All checks were good. Recommend surge protector for equipment.
Performed Platinum Comfort Club Membership Tune-Up on Cooling System 2019 Heil 3ton package unit w/ AA413 filter. All checks good at this time. Would recommend adding surge protection to the equipment. If interested we can provide a 240v device to the outdoor unit, will quote for price reference. Performed Platinum Comfort Club Membership Tune-Up on Heating System
INSTALL WARRANTY VARIABLE SPEED MOTOR MODULE
Service Call After Hours Fee: Arrived to a 3 year old York air conditioner with a bad condenser fan motor and module. The homeowner has a manufacture part warranty but no labor warranty. Estimated cost is around $600.00 I will call and verify pricing and availability on Monday.
Service No Charge Go back from original call. Customer has a bad outdoor board on heat pump. They have decided to get estimate for replacement. New board would range from $700/800 if we can find replacement due to the age.