Technician was prompt and seen me the same day my furnace quit working. He was very knowledgeable and friendly, making me feel at ease to ask questions.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Unit had a blown fuse in the system preventing operation. Repaired broken wire in furnace and replaced fuse. Also found and repaired several wires inside condenser unit that mice had chewed up. Replaced thermostat per customer request and discussed an air cleaner for the home because I noticed mold growth on evaporator drain pan.
Customer said blower was not circulating air through the house, but OFM and compressor were running. They had turned off the system. Turned on the system as soon as I got here and everything came on and was working. Found no wiring issues. Turned system off and on a few times to try and recreate the problem. Each time the system came on and worked without fail. Intermittent issue causing the blower to not work. Left quote for repair. Customer deciding between repair and replacement.
Customer said OFM would run whether the unit was on or off. Verified good contactor and compressor. Both operating as they should. Found another company wired in the OFM wrong so it was constantly getting 240V. Rewired system. Turned on and off and tested. Cooling well. Confirmed operation.
Performed Platinum Comfort Club Membership Tune-Up on Heating System Changed customer provided filter. Cleaned and checked operation of equipment. All checks were good.
Performed Platinum Comfort Club Membership Tune-Up on Heating System Changed customer provided filter. Cleaned and checked operation of equipment. All checks were good.
Performed Platinum Comfort Club Membership Tune-Up on Heating System Cleaned and checked operation of equipment. Changed Aprilaire 413 filter. Recommend surge protector for equipment. All checks were good. Performed Platinum Comfort Club Membership Tune-Up on Cooling System #413 Replacement Media for Aprilaire 4400, 2410, & 3410
Service Call Fee:1987 furnace has a bad heat exchanger. Right chamber is shooting soot and ash out of it. Combustion analysis pegged out on carbon monoxide (xxx). Customer is getting an estimate for replacement today 11-1.
Service Call Platinum Client: arrived to find bad Ignitor removed and replaced tested operation all checks good
