On time, polite and knowledgeable. Prices were a little high, but that isn't the technicians fault.
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Quality
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Tech was thorough, on time, and friendly. Explained things well.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Josh and the other team members did a great job. They took their time and did the job right. They were all friendly and respectful. If there was a better rating than excellent I would use it!
Response from Grogg's Home Services:
Thank you for the great review on Josh and your confidence in our services. Please consider us for all your Home Services needs. Don't keep us a secret.
Overall Experience
Quality
Price
Convenience
Service Call Platinum Client Heat pump was low on refrigerant. Found leak at filter drier. Couldn’t find anything else. Did repair, pressure test, pull vacuum 450 microns and added refrigerant. System operating properly with a 10 degrees subcooling
Installation of a 34,800 Grain Capacity Water Softener.
Installed a new Bosch 2.0 Heat Pump 4 ton 20 seer
Performed 2 system maintenance check. Downstairs is Utica high efficiency boiler system, garage/outside is 2018 Rheem heat pump system w/ AA313 filter. All checks good at this time.
Comfort Club Renewal- price difference for adding two systems for maintenance and making cozy plus. Customer renewed online and didn’t have the option
Performed Platinum Comfort Club Membership Tune-Up on Cooling System. Performed maintenance on 2018 York heat pump split system w/ AA213 filter. Filter last changed in Dec. propane gas furnace and space heaters as back up heat. All checks good at this time. Furnace has 120v surge protection. Would recommend 240v surge protection for outside unit to match and ensure greater coverage of system.
Service Call Fee: Remove Leaking Gas Flex Line and Replace with ½" x 16" Black Iron Nipple, Coupling, and New Flex Connector. Cut Gas Line to Old Washing Machine and Capped/Plugged at Nearest Fitting.
BRANCH LINE CLEAN OUT - With Machine * LEVEL 1
Performed maintenance on a 2001 Arcoaire split system w/16x25x1 filter using R-22 refrigerant. NOTE: Customer also has wood burner outside as alternate heat source. There are (2) t-stats: top controls gas burners and furnace system, bottom reads temp. to call for fan in correlation to wood burner function. Noticeable damage to exterior of condenser coil, however system is operating properly at this time.
REMOVE TRAP - With Branch Line Clean Out * DIFFICULT
