On time, polite and knowledgeable. Prices were a little high, but that isn't the technicians fault.
Tech was thorough, on time, and friendly. Explained things well.
Josh and the other team members did a great job. They took their time and did the job right. They were all friendly and respectful. If there was a better rating than excellent I would use it!
Response from Grogg's Home Services:
Thank you for the great review on Josh and your confidence in our services. Please consider us for all your Home Services needs. Don't keep us a secret.
Replaced noisy draft motor under warranty
Description of work performed: 10&10 JB warranty pressure switch. Replaced and verified proper operation.
Performed Platinum Comfort Club Membership Tune-Up on Heating System 2018 York heat pump w/ AA213 filter and using propane gas as emergency heat. All checks good at this time.
Performed Platinum Comfort Club Membership Tune-Up on Heating System 2010 Trane split system furnace w/ Skuttle 16x25x5 filter and AA500 humidifier. Replaced filter and #10 water panel.
Service Call Platinum Client: The propane tank is shut off due to safety issues. Homeowner was never notified. Found a tag outside on the tank stating to leave the gas off until problems are repaired.
Performed Platinum Comfort Club Membership Tune-Up on Heating System 2021 Heil furnace and Bosch heat pump setup using 20x25x1 filter on propane for auxiliary heat. All checks good at this time and system is operating properly.
Service Call Platinum Client- draft motor was full of water as well as pressure switches. Drained out water and checked for any obstructions in drain port. Poured a bottle of water in collector box to ensure that water would drain out. Motor sounds pretty loud. Was unable to get system running today due to the water in the pressure switches. Ordering a new motor and pressure switches under warranty. Will return with parts and filter after they arrive.
2007 Heil heat pump system w/ Skuttle 20x20x5 filter. Replaced filter. All checks good at this time.
INSTALL WARRANTY TEMP SENSOR System has a error for a 4way valve. Called tech support and was told the issue was in the temp senor at the gas, replaced, tested operation, unit working great.
Service Call Platinum Client Blower motor and ECM module is bad, ordering replacement. Part will be covered under warranty, customer will be responsible for the labor.
Performed Platinum Comfort Club Membership Tune-Up on Heating System Main home has (2) 2011 Gibson heat pumps(2ton upstairs, 3.5ton downstairs) both all electric heat, and (1)upstairs garage apartment uses a 2020 Heil heat pump using propane as backup heat w/ AA213 filter.
Service Call Platinum Client-13 yr old trane system. Customer states the suction line was frozen at the condenser yesterday. Refrigerant levels tested good. Filter and evaporator are clean, blower running. Returns are not blocked off and supply vents are open. Contactor has some scorch marks on it and felt hot upon inspection. Replaced contactor. Possible that it did not release when call for cooling had stopped which would have kept ac unit running and freezing up.
Performed Platinum Comfort Club Membership Tune-Up on Cooling System 2022 Heil furnace and Bosch 3ton heat pump setup w/ AA413 filter.