Excellent
Response from Grogg's Home Services:
Thank you for the great review and your confidence in our services. Please consider us for all your Home Services needs. Don't keep us a secret.
Overall Experience
Quality
Price
Convenience
Humidistat control was flashing e1 error code. Reset control but code came back after about 30 seconds. Replaced humidistat control and unit is back to normal. Customer had mentioned a rattling noise with condensate pump. I didn’t hear a rattle with it when I looked at it. Offered to replace pump but customer declined.
Performed Platinum Comfort Club Membership Tune-Up on Cooling System Checked refrigerant pressures. Checked capacitor. Checked and cleaned all electrical connections.
10 Year Parts & Labor Current Deductible- replaced failed capacitor under warranty
REPAIR WIRING Thermostat wire 3 feet. Work performed by John K.
Talked to customer about air conditioner being empty on R22. Talked about repair vs replacement, will call in with what they would like to do.
Arrived and found t-stat wires touching inducer housing and had melted through insulation. This caused low voltage short. Repaired wiring and replaced fuse. System fired off and is operating properly at this time.
Replaced thermostat and control board for heat pump under warranty.
Unit has a faulty thermostat and control board on heat pump. Unit will not shut off, wants to run even when there is no call for cooling. I believe that it has been running non stop for a long time now. Called lute about replacing board, they said that it is not under warranty. Recommended replacement of unit. Scheduled an estimate for new equipment Thursday 11-1.
Platinum service tune up system operating properly at this time.
Unit low on charge, due to age, customer wants to add refrigerant, and will look into having bid done depending on how long this lasts.
Window unit in wall, measures 19.5 by 25 1/2. Don’t know if replacement can be done. Will send info to Keith.
