Response from Grogg's Heating & Air Conditioning, Inc. (Parkersburg):
Thank you for the great review and your confidence in our services. Please consider us for all your Home Services needs. Don't keep us a secret.
Replaced thermostat and control board for heat pump under warranty.
Unit has a faulty thermostat and control board on heat pump. Unit will not shut off, wants to run even when there is no call for cooling. I believe that it has been running non stop for a long time now. Called lute about replacing board, they said that it is not under warranty. Recommended replacement of unit. Scheduled an estimate for new equipment Thursday 11-1.
Platinum service tune up system operating properly at this time.
Unit low on charge, due to age, customer wants to add refrigerant, and will look into having bid done depending on how long this lasts.
Window unit in wall, measures 19.5 by 25 1/2. Donâ€™t know if replacement can be done. Will send info to Keith.