Jordans explanation, of the plumbing problems found, was very thorough and detailed. Will follow through with his suggested prep work, then the job can be started. Very respectful and thoughtful.
Response from Grogg's Home Services:
Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.
Overall Experience
Quality
Price
Convenience
Excellent
Response from Grogg's Home Services:
Thank you for the great review and your confidence in our services. Please consider us for all your Home Services needs. Don't keep us a secret.
Overall Experience
Quality
Price
Convenience
Condenser coil was extremely dirty causing lack of airflow to the outdoor unit, resulting in heightened refrigerant pressures. After washing the outdoor coil with water hose, pressures settled to acceptable levels for r22 (75/180). Airflow in the house is poor. Supply registers are crushed, haunting airflow even more. Compressor and fan motor on outdoor unit both sound very rough, but unit is now producing cool air. With age and condition of equipment I highly recommend replacing the system soon.
Crawl space is full of sewage, customer is going to get it cleaned up and call us back. I let the customer know that the estimate is subject to change once we can get in the crawl space to see exactly what needs done for repair.
Performed maintenance on equipment. Changed 16-25-5 filter and found no faults with operation of equipment. Thermostat is beginning to malfunction and discussed replacement of thermostat with customer. Also recommended surge protection for system as well.
Furnace repair visit. Discovered during heating repair diagnostics that the gas valve on their unit was bad. Replaced gas valve under 10&10 warranty. Confirmed customer has up to date carbon monoxide and smoke detectors in home.
Humidistat control was flashing e1 error code. Reset control but code came back after about 30 seconds. Replaced humidistat control and unit is back to normal. Customer had mentioned a rattling noise with condensate pump. I didn’t hear a rattle with it when I looked at it. Offered to replace pump but customer declined.
Performed Platinum Comfort Club Membership Tune-Up on Cooling System Checked refrigerant pressures. Checked capacitor. Checked and cleaned all electrical connections.
10 Year Parts & Labor Current Deductible- replaced failed capacitor under warranty
REPAIR WIRING Thermostat wire 3 feet. Work performed by John K.
Talked to customer about air conditioner being empty on R22. Talked about repair vs replacement, will call in with what they would like to do.
Arrived and found t-stat wires touching inducer housing and had melted through insulation. This caused low voltage short. Repaired wiring and replaced fuse. System fired off and is operating properly at this time.
Replaced thermostat and control board for heat pump under warranty.
Unit has a faulty thermostat and control board on heat pump. Unit will not shut off, wants to run even when there is no call for cooling. I believe that it has been running non stop for a long time now. Called lute about replacing board, they said that it is not under warranty. Recommended replacement of unit. Scheduled an estimate for new equipment Thursday 11-1.
Platinum service tune up system operating properly at this time.
Unit low on charge, due to age, customer wants to add refrigerant, and will look into having bid done depending on how long this lasts.
