The work that was done was great. A salesman was supposed to show up around or after 1 and that never happened.
Response from Grogg's Home Services:
Thank you for the review and we hope you consider Grogg's in the future for all your Home Services needs.
Performed Platinum Comfort Club Membership Tune-Up on Heating System Checked and cleaned all electrical connections. Checked drains and filter . Unit is running great at this time.
Service No Charge Arrived and talked to the customer again about the benefits of replacing the system rather than cleaning and making repairs. Also talked with Keith about updating the quote for a new system. Told the customer that I wouldn’t be able to add refrigerant today due to the temperature outside. Customer agreed to hold off on repairs and update the quote to now include a blower cleaning and evaporator coil cleaning with a maintenance membership renewal. If customer still does not decide to move forward with a new system they can reschedule repairs for a later date.
Description of work performed for Warranty Customer did replace warranty condesnot fan motor and preform cooling maintenance system is operating meeting all ruud parameters at this time pressures were 136/302 sat 47 delta 18 customer did pay in cash
Service Call Fee: Upon inspection found compressor not engaging due to failed capacitor. Replaced with new 45/5 capacitor.
found outdoor fan motor to be failed will order replacement in the morning. signed customer up on maintenance will preform cooling maintenance upon repair condensor is very dirty.
Performed Platinum Comfort Club Membership Tune-Up on Heating System passed all manufacturing parameters Performed Platinum Comfort Club Membership Tune-Up on Cooling System capacitor did test out of range did replace capacitor did also add surge protection to outdoor unit due to customer having power issues. pressures 133/267 vapor Saturation was at 43 degrees compressor amp draw was 6.12 fan amp draw was .64 did wash coils did not find any other issues with outdoor unit
Performed Platinum Comfort Club Membership Tune-Up on Cooling System Checked blower motor. And checked filter. Checked and cleaned all electrical connections.
Service Call Platinum Client heat pump not coming on at all with call for heat inspected wiring found contactor to be failed contacts have broken off with one side looking like it had one had at one point been welded to the contact. also found capacitor to be failed 40/5 testing at 34/4.1. replaced contactor and capacitor. system now firing up noticed banding on outdoor coil in heating, system producing nine degree temperature rise refrigerant pressure 26 over 160. system is a 2007 Goodman R22 heat pump, low on refrigerant, spoke to customer about potential replacement, customer does not want to replace only wants repair. added 2 lb of R22, system no longer banding producing 20 degree temperature rise. spoke to customer about the importance of yearly maintenance as the system ages, signed customer up on cozy maintenance plan waving service call fee, and discounting repair